Monique Richardson

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Articles

Tips to help your employees handle aggressive customers

Oct 6, 2023 | insideretail.com.au | Monique Richardson |Rakshnna Pattabiraman

With attacks and threats on staff increasing in recent years, it’s essential to make sure employees know what to do in these situations. Here are some top tips for preparing them. Customer aggression and conflict continues to rise and be a major concern for businesses. During Covid-19, escalations of customer behaviour in some industries rose as high as 400 per cent. The effect of dealing with aggressive customers is immense.
Tips to help your employees handle aggressive customers

Oct 6, 2023 | insideretail.asia | Monique Richardson |Rowena Millward

With attacks and threats on staff increasing in recent years, it’s essential to make sure employees know what to do in these situations. Here are some top tips for preparing them. Customer aggression and conflict continues to rise and be a major concern for businesses. During Covid-19, escalations of customer behaviour in some industries rose as high as 400 per cent. The effect of dealing with aggressive customers is immense.
How to handle aggressive customers

Sep 27, 2023 | insidesmallbusiness.com.au | Monique Richardson

With attacks and threats on staff increasing in recent years, it’s essential to make sure employees know what to do in these situations. Here are some top tips for preparing them. Customer aggression and conflict continues to rise and be a major concern for businesses. During COVID-19, escalations of customer behaviour in some industries rose as high as 400 per cent. The effect of dealing with aggressive customers is immense.
Monique Richardson

Sep 27, 2023 | insidesmallbusiness.com.au | Monique Richardson

Monique Richardson is a leading speaker and expert in service leadership and customer service whose goal is to help transform customer service cultures through a service leadership driven approach. She works with organisations across the globe and is the author of 'Managing difficult customer behaviour: A practical guide for confident conversations' and 'They serve like we lead – how to take care of your people so they take care of your customers'.
Why busy leaders have less impact and support

Aug 16, 2023 | theceomagazine.com | Karen Stein |Fleur Heazlewood |Mads Lauritzen |Monique Richardson

Within the workplace, you will find an ever-growing list of things to do, places to be and people to see. The boundaries of our working days tend to stretch with the accessibility of technology and communication. We are presented with lots of choices within shortened time frames, all of which create different focal points of attention. Our capacity to act is reduced as we jump between choices at an increasing pace, in a constant state of being busy.
Three tips to make virtual meetings more productive

Aug 14, 2023 | theceomagazine.com | Amantha Imber |Mads Lauritzen |Monique Richardson |Martin Moore

Have you sat in a video meeting in the last 24 hours? Was it enthralling? Did you not want it to end? I’m guessing your answer to those questions is probably a big fat ‘no’. Virtual meetings have a bad reputation, which is often rightly deserved. They can be tiring, ineffectively run and are often a chance for us to take a sneaky check of our email or social media feeds when things get a bit dull. Our negative relationship with virtual meetings is a serious problem.
Supply chain excellence can make or break your business

Aug 11, 2023 | theceomagazine.com | Mads Lauritzen |Monique Richardson |Martin Moore |Leah Mether

In the post-pandemic world of heightened risk, supply chain excellence is a critical difference-maker in business success or failure. Great products only exist if they can be made and shipped reliably and cost-effectively to eager customers. And this can only happen if CEOs drive this from the very top. The supply chain can no longer be a domain exclusive to logistics experts as the impact and consequence reaches all parts of the business.
Boost your wellbeing to experience a performance advantage

Aug 11, 2023 | theceomagazine.com | Fleur Heazlewood |Monique Richardson |Martin Moore |Leah Mether

People that are well, do well. But we’re doing a lot of ‘doing’, and not enough ‘well’. Many of us still operate with the industrial age model of work, which focuses on and measures success by effort, productivity and revenue. This means that people prioritize work first, and then attempt to fit health, wellbeing, rest and recovery into whatever time is left.
Why good leadership matters in dealing with aggressive customers

Aug 10, 2023 | theceomagazine.com | Monique Richardson |Leah Mether |Albert Myles Jr. |Louisa Harris

Skip to content Menu Close The rise of customer aggression is a concerning trend that demands immediate attention from leaders across all sectors.
The difference between Servant vs Service Leadership and why it matters

Aug 4, 2023 | ceoworld.biz | Monique Richardson

Servant leadership is a timeless concept that has been around for decades. It is a leadership philosophy in which the leader’s goal is to serve first. Robert K. Greenleaf is regarded as the founder of modern-day servant leadership and coined the term in his 1970 essay, The Servant as Leader.