Neil C. Hughes

Birmingham

Freelance Technology Columnist and Host at Freelance

Host at The Tech Talks Daily Podcast

Tech Blogger at The Tech Blog Writer

Tech Columnist @CyberNews and @techopedia. LinkedIn Top Voice, & Podcast Host of Tech Talks Daily and Tech Fusion By @CitrixReady.

Articles

Customer First, Tech Second: How Chase Powers Smarter Business

1 week ago | techopedia.com | Neil C. Hughes

What does progress look like when over seven million small businesses trust you to move their money, guard against fraud, and provide advice that works? For Jameson Trautman, Head of Product for Small Business at Chase for Business, a wholly-owned subsidiary of JPMorgan Chase & Co., the answer is simple: real innovation must help people, not overwhelm them. Techopedia caught up with Jameson to find out why a bank trusted by millions still refuses to hand everything over to automation.
Why the Future Is Agentic: Cisco’s New Customer Experience Vision

1 week ago | techopedia.com | Neil C. Hughes

Can machines take on real responsibility while leaving us entirely in charge? After days of listening, walking the show floor, and recording conversations at Cisco Live, the answer is quickly becoming yes. The next phase of artificial intelligence (AI) is not just clever conversation, but real action, delivered by intelligent agents that remember the context, pick the most effective next steps, and complete the work. This shift is bigger than most people realize.
Inside Cisco’s Push to Make Quantum Networking Real

1 week ago | techopedia.com | Neil C. Hughes

Quantum computing is no longer confined to research labs or hypothetical debates. The conversation is shifting. Practicality is the new benchmark. While many companies are focused on squeezing more qubits out of quantum hardware, Cisco has taken a different path. They are building the infrastructure needed to enable those quantum processors to work together securely and at scale.
CyberArk: Why Agentic AI Is Fueling Identity Security Crisis

2 weeks ago | techopedia.com | Neil C. Hughes

AI agents are no longer a far-off idea reserved for keynote speeches delivered by futurists and visionaries. They’re here, taking on business-critical roles and acting with increasing autonomy. But as enterprises embed these systems, a new kind of identity crisis emerges. In our recent conversation with David Higgins, Senior Director at CyberArk, Techopedia discussed how identity security is under growing strain, as machines now outnumber humans in the workplace by a staggering 100-to-1 ratio.
Why AI ROI Starts with Strategy, Not Hype: IBM Insights

3 weeks ago | techopedia.com | Neil C. Hughes

Is artificial intelligence (AI) delivering value, or are organizations still chasing hype? That question is surfacing in boardrooms across every industry. While the headlines continue to celebrate breakthroughs and moonshots, business leaders are quietly asking where the return is on their AI and cloud investments. After years of experiments, proofs of concept, and slide decks full of promises, the mood has shifted. Today, the pressure is to deliver measurable outcomes.
Why Digital Trust Is Shifting From Certificates to Convergence

3 weeks ago | techopedia.com | Neil C. Hughes

What happens when digital security isn’t just about certificates anymore? For years, trust in the internet rested on small files installed quietly in the background, validating identities, encrypting traffic, and keeping users safe. But that model is now struggling to keep pace. Shorter certificate lifespans, quantum computing, and pressure on security teams are making old workflows feel increasingly unreliable.
How the Red Cross Aims to Shield Hospitals in Cyberwar

3 weeks ago | techopedia.com | Neil C. Hughes

When warzones stretch beyond physical terrain into the uncharted digital sphere, what happens to the symbols we rely on to distinguish safety from threat? For 160 years, the Red Cross, Red Crescent, and Red Crystal have done precisely that: signaled protection under international humanitarian law. But with hospitals and aid groups increasingly facing threats from ransomware and malware rather than mortar fire, a new question has emerged. How do we protect what can’t be seen?
SOC Crisis: Splunk’s Mick Baccio on Hidden Cyber Threats

3 weeks ago | techopedia.com | Neil C. Hughes

What happens when the biggest weakness in your cyber defense isn’t a missing patch or an advanced attacker but the internal cracks spreading across your own security operations center (SOC)?
Ledger Insights: Why Self-Custody Is Key to Crypto’s Future

4 weeks ago | techopedia.com | Neil C. Hughes

What does it mean to own something in the digital age? As our assets, identities, and interactions increasingly migrate to the web, the answer to that question is shifting, and companies like Ledger are determined to make sure it doesn’t get lost inм the noise. When Techopedia sat down with Ian Rogers, Chief Experience Officer at Ledger, the conversation covered much more than crypto wallets.
How ServiceNow Uses Agentic AI to Empower Deskless Workers

1 month ago | techopedia.com | Neil C. Hughes

What does it take to put artificial intelligence (AI) in the hands of those doing the work that keeps everything running? That was the focus of our recent conversation with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow. While most AI stories still revolve around automation in call centers or large-scale data crunching, ServiceNow focuses on something very different.