Nikhita Vedula

May 10, 2024 | amazon.science | Nikhita Vedula |Giuseppe Castellucci |Eugene Agichtein |Oleg Rokhlenko

Conversational Task Assistants (CTAs) guide users in performing a multitude of activities, such as making recipes. However, ensuring that interactions remain engaging, interesting, and enjoyable for CTA users is not trivial, especially for time-consuming or challenging tasks.

Jul 15, 2023 | amazon.science | Besnik Fetahu |Tejas Mehta |Nikhita Vedula |Oleg Rokhlenko

E-commerce customers frequently seek detailed product information for purchase decisions, commonly contacting sellers directly with extended queries. This manual response requirement imposes additional costs and disrupts buyer’s shopping experience with response time fluctuations ranging from hours to days. We seek to automate buyer inquiries to sellers in a leading e-commerce store using a domain-specific federated Question Answering (QA) system.