Nina Matusevich

Jan 24, 2025 | salesforceben.com | Henry Martin |Nina Matusevich |Amit Midha |Dale Brown

It’s sometimes said that when it comes to AI agents like Salesforce’s flagship product Agentforce, the possibilities really are endless. While that makes for a lovely – if a little cliché – soundbite, it may be more beneficial for businesses to find out actual use cases and real-world instances where the emerging technology has helped their bottom line. With Agentforce, businesses are able to customize out-of-the-box agents using Salesforce’s Agent Builder.