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1 month ago | 
researchinfinance.co.uk | Oliver Crawford
On 7 March 2025, the FCA published its review of how well firms are meeting the requirement of the Consumer Duty to understand and respond to the needs of vulnerable customers. The FCA’s review identified several areas where firms aren’t doing enough. One of these was a ‘failure to communicate clearly to meet the needs of customers in vulnerable circumstances’. It said:Data from Research in Finance also shows that firms can do more to communicate clearly and effectively with vulnerable customers.
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Jan 16, 2025 | 
fairerfinance.com | Oliver Crawford
Every six months, Fairer Finance polls 10,000 banking customers and asks them:'Based on everything you know about this provider, to what extent would you agree or disagree with the following statement - "I trust [name of their provider]"'We take the responses to this question and convert them into a trust score,1 which we use to track trust in banking providers through our Trust in Banking Index.
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Nov 15, 2024 | 
fairerfinance.com | Oliver Crawford
How much do the public trust their insurance providers? At Fairer Finance, we've been tracking public attitudes on insurance for several years.
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Oct 7, 2024 | 
fairerfinance.com | Oliver Crawford
On 30 September 2024, Nationwide launched the latest iteration of its advertising campaign featuring Dominic West as the arrogant boss of ‘A.N.Y. Bank’.
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Sep 9, 2024 | 
postonline.co.uk | Oliver Crawford
Tweet Facebook LinkedIn Save this article Send to Print this page Saga, LV, Tesco Bank, Multitrip.com, and AA have the happiest travel insurance customers, according to the latest Fairer Finance survey.
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Jul 22, 2024 | 
fairerfinance.com | Oliver Crawford
Every six months, Fairer Finance polls 10,000 banking customers via the pollster Opinium to ask them how much they trust their provider. Using our polling data - which goes back to 2015 - we have created our Trust in Banking Index. This index tracks how far the public trusts their banking providers and measures how attitudes have changed over time.
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Jun 10, 2024 | 
postonline.co.uk | Oliver Crawford
Data analysis: NFU Mutual, Bank of Scotland, Nationwide, Saga, and Co-operative Insurance have the most satisfied home insurance customers, according to research by Fairer Finance. How happy are home insurance customers? Customer satisfaction with home insurers fell for the second wave in a row, according to Fairer Finance’s latest six-monthly survey. Fairer Finance’s latest
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May 31, 2024 | 
fairerfinance.com | Oliver Crawford
In Februrary 2024, Fairer Finance asked 10,000 people - via the pollster Opinium - to rate their confidence managing money on a scale from 0 (not at all confident) to 10 (completely confident). This is an important question, since it allows us to gain insight into which groups have lower or higher confidence with money, which has important implications for providers. What did we find? First, most people rate their confidence managing money fairly highly.
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Mar 28, 2024 | 
fairerfinance.com | Oliver Crawford
Show menu 28 March 2024 By Oliver Crawford Trust in insurers has declined slightly, on average, between Autumn 2023 and Spring 2024. Rising premiums seem a likely cause.
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Mar 11, 2024 | 
postonline.co.uk | Oliver Crawford
Data analysis: Fairer Finance’s latest consumer survey reveals Petplan and Animal Friends are among the pet insurers with the most extremely satisfied customers and the lessons providers need to learn from the Financial Ombudsman Service increasingly ruling in favour of complaining policyholders are outlined. There is some good news for pet insurers: most pet insurance customers are happy with their provider.
