Paige Williams

Freedom Tower

Staff Writer at The New Yorker

staff writer @NewYorker | #HottyToddy

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Articles

Future-Proof CX: Leveraging AI for Customer Loyalty

1 week ago | b2bdaily.com | Paige Williams

Article Highlights Off On In a landscape where customer experience has emerged as a significant determinant of business success, the ability of companies to adapt and enhance these experiences is crucial. Modern research highlights that a staggering 70% of customers state their brand loyalty hinges on the quality of experiences they anticipate receiving.
Can AI Defend Against AI-Driven Cyber Threats?

1 week ago | b2bdaily.com | Paige Williams

Article Highlights Off On As the digital sphere grows more complex, artificial intelligence emerges as a pivotal force in both the creation and prevention of cyber threats. In the contemporary landscape, cybercriminals harness sophisticated AI models to propagate various deceptive online schemes.
How Are CISOs Transforming Cybersecurity with AI?

1 week ago | b2bdaily.com | Paige Williams

Article Highlights Off On The digital landscape of 2025 has ushered in a new era where artificial intelligence (AI) is no longer on the fringes of cybersecurity but stands at its very core. This evolution was clearly evident at the RSAC 2025 conference, a pivotal gathering that zeroed in on the burgeoning role of Chief Information Security Officers (CISOs).
UK Retailers Targeted: Urgent Call for Cybersecurity Boost

1 week ago | b2bdaily.com | Paige Williams

Article Highlights Off On In a troubling trend that underscores the vulnerabilities of modern retail enterprises, major UK retailers have found themselves targets of cyber-attacks, with Harrods emerging as the most recent victim. These incidents have not only disrupted the affected businesses but have raised alarming questions about the security measures that protect customer and company data from malicious threats.
How Are Hackers Using Fake SWIFT Emails to Spread RemcosRAT?

1 week ago | b2bdaily.com | Paige Williams

Article Highlights Off On In the ever-evolving landscape of cybersecurity threats, attackers continuously develop novel techniques to breach security measures and exploit vulnerabilities. A recent campaign uncovered by Trustwave SpiderLabs highlights the extent to which cybercriminals can manipulate technology and human psychology to achieve their malicious goals. This campaign involves the cunning use of fake SWIFT emails, cleverly crafted to resemble legitimate payment transaction notices.
Can AI Enhance Privacy in WhatsApp Messaging?

1 week ago | b2bdaily.com | Paige Williams

Article Highlights Off On In a digital age where privacy concerns continue to amplify, WhatsApp has taken a pioneering step with its new “Private Processing” AI system. This sophisticated technology focuses on enhancing user interaction with features like message summarization, writing suggestions, and editing assistance. All of this is achieved while staunchly maintaining WhatsApp’s foundational commitment to end-to-end encryption.
Building AI Proficiency for Enhanced Customer Experience

1 week ago | b2bdaily.com | Paige Williams

Article Highlights Off On Implementing artificial intelligence to elevate customer experiences is becoming pivotal within contemporary business landscapes. With the dynamic shift in consumer expectations and technological advancements, many organizations are turning to AI as a key differentiator in their customer interaction strategy. AI offers automation and personalization, allowing businesses to forge deeper connections with their consumers while streamlining operational efficiency.
Elevating Business Strategy Through Integrated Customer Experience

1 week ago | b2bdaily.com | Paige Williams

Article Highlights Off On In an era abundant with choices and discerning consumers, the importance of integrated Customer Experience (CX) in business strategy has taken center stage. Companies today must ensure not only the superiority of their products but also the quality of service delivery. CX has emerged as an indispensable strategy, driving customer loyalty and fostering sustainable growth.
Mastering Customer Experience Automation with AI Insights

1 week ago | b2bdaily.com | Paige Williams

Article Highlights Off On In an era marked by rapid technological advancement, Customer Experience Automation (CXA) has emerged as a transformative force reshaping business-consumer interactions. With the integration of artificial intelligence (AI), CXA is redefining how companies engage with customers by delivering personalized and seamless experiences across the customer journey.
How is B2B Marketing Embracing Human-Centric Strategies?

1 week ago | b2bdaily.com | Paige Williams

Article Highlights Off On The dynamic landscape of business-to-business (B2B) marketing is witnessing significant evolution as companies increasingly recognize the value of human-centric approaches. This transformation is more than a mere shift in tactics; it is a fundamental rethinking of how brands connect with their audiences.