Paige Williams

3 weeks ago | b2bdaily.com | Paige Williams

In today’s rapidly evolving customer support landscape, integrating AI technology seamlessly is essential for success. Aisha Amaira, a seasoned expert in MarTech and customer insights, shares her unique perspectives on how AI can transform customer support without compromising the human element. How has the perception of AI in customer support evolved over time? AI in customer support has undergone a significant transformation.

3 weeks ago | b2bdaily.com | Paige Williams

Article Highlights Off On In the rapidly evolving business landscape, an intriguing trend reshaping the strategies of small and medium-sized businesses (SMBs) is the prioritization of customer experience (CX). Traditionally centered around product functionality, businesses are now recognizing that in an age permeated by choice, consumers are guided more by experiential value than by transactional interactions.

3 weeks ago | b2bdaily.com | Paige Williams

Article Highlights Off On In an era where customer expectations are at an all-time high, businesses are compelled to reconsider how they deliver customer experiences, with Human Resources taking the helm in this transformation. Traditionally perceived as an internal function focused on employee management, HR departments are now instrumental in championing a customer experience (CX) revolution through the adoption of cutting-edge smart technologies.

3 weeks ago | b2bdaily.com | Paige Williams

Article Highlights Off On In an astonishing breach, the world of cryptocurrency was rocked when Coinbase fell victim to a data scandal originating from its outsourcing operations. This incident dated back to a specific employee working for TaskUs in India, exposing an unsettling vulnerability in Coinbase’s external collaborations.

3 weeks ago | b2bdaily.com | Paige Williams

Article Highlights Off On In the rapid-paced evolution of customer service, artificial intelligence (AI) has become an integral component, offering cutting-edge solutions that streamline operations and enhance efficiency. Many companies are integrating AI technology to handle routine tasks, such as confirming delivery dates, scheduling appointments, and processing financial transactions, tasks that traditionally required human intervention and emphasize efficiency over emotional interaction.