Paul Chang

Sep 11, 2024 | smartcustomerservice.com | Paul Chang

Incomplete artificial intelligence solutions have high costs in terms of customer experience (CX) and worker productivity. When an AI solution fails to deliver a good CX, consumers become frustrated and lose trust in AI's capabilities. That has a ripple effect that, in addition to negatively impacting brand reputation, hurts productivity and hinders workflows, because workers end up spending more time intervening to complete tasks.

May 14, 2024 | natlawreview.com | Paul Chang

In Weber, Inc. v. Provisur Techs., Inc., Nos. 2022-1751, 2022-1813 (Fed. Cir. Feb. 8, 2024), the Federal Circuit reversed the Patent Trial and Appeal Board’s legal conclusion that Weber’s operating manuals were not prior art printed publications based on the public accessibility of the operating manuals.

May 2, 2024 | mondaq.com | Paul Chang |Yu Pan

In Weber, Inc. v. Provisur Techs., Inc., Nos. 2022-1751, 2022-1813 (Fed. Cir. Feb. 8, 2024), the Federal Circuit reversed the Patent Trial and Appeal Board's legal conclusion that Weber's operating manuals were not prior art printed publications based on the public accessibility of the operating manuals.

Feb 27, 2024 | jdsupra.com | Paul Chang |Yu Pan

In Weber, Inc. v. Provisur Techs., Inc., Nos. 2022-1751, 2022-1813 (Fed. Cir. Feb. 8, 2024), the Federal Circuit reversed the Patent Trial and Appeal Board’s legal conclusion that Weber’s operating manuals were not prior art printed publications based on the public accessibility of the operating manuals.

Feb 26, 2024 | natlawreview.com | Paul Chang

In Weber, Inc. v. Provisur Techs., Inc., Nos. 2022-1751, 2022-1813 (Fed. Cir. Feb. 8, 2024), the Federal Circuit reversed the Patent Trial and Appeal Board’s legal conclusion that Weber’s operating manuals were not prior art printed publications based on the public accessibility of the operating manuals.