Penny Crosman

New York

Executive Editor, Technology at American Banker

Executive Editor, Technology, American Banker @amerbanker. Interested in technology, innovation, justice and the humane treatment of animals

Articles

'Failures across the board': Dara Tarkowski on Synapse case

1 week ago | americanbanker.com | Penny Crosman

Transcription: Transcripts are generated using a combination of speech recognition software and human transcribers, and may contain errors. Please check the corresponding audio for the authoritative record. Penny Crosman (00:03):Welcome to the American Banker podcast, I'm Penny Crosman. The lawsuit that Yotta, a savings app provider, filed against Evolve Bank and Trust in September has had a few new developments.
PNC wins appeal of USAA's mobile deposit patent lawsuit

2 weeks ago | americanbanker.com | Penny Crosman

PNC has won an appeal of a lawsuit USAA filed against it over the bank's use of mobile deposit capture technology — a feature that lets customers deposit a check by taking a picture of it with their phone in the bank's app — which USAA says it invented. In two separate but related rulings, a Federal Circuit court disagreed with a Marshall, Texas, court's decision that PNC had infringed on USAA's patents.
PNC wins appeal of USAA's mobile deposit patent lawsuit

2 weeks ago | today.westlaw.com | Penny Crosman

PNC has won an appeal of a lawsuit USAA filed against it over the bank's use of mobile deposit capture technology — a feature that lets customers deposit a check by taking a picture of it with their phone in the bank's app — which USAA says it...
Gardening, travel, bedtime stories: AI beyond the office

2 weeks ago | americanbanker.com | Penny Crosman

Kristiane Koontz recently used ChatGPT 4.0 to plan her summer vegetable and herb garden. "My prompt was fairly detailed, telling it my climate, micro climate and soils and asking it to select varieties of vegetables and herbs that would do well where I am," said Koontz, executive vice president and director of treasury services and payments at Zions Bancorp. in Salt Lake City. "I gave it the dimensions of my garden plot.
Gardening, travel, bedtime stories: AI beyond the office

2 weeks ago | today.westlaw.com | Penny Crosman

Kristiane Koontz recently used ChatGPT 4.0 to plan her summer vegetable and herb garden. "My prompt was fairly detailed, telling it my climate, micro climate and soils and asking it to select varieties of vegetables and herbs that would do well where...
How BMO and Truist use AI to improve customer experience

3 weeks ago | americanbanker.com | Penny Crosman

Banks are working to improve their customer experience using artificial intelligence, but challenges remain. At American Banker's Digital Banking conference this week, executives from BMO, Truist and SAP said financial institutions are moving quickly to deploy AI tools aimed at making banking simpler, more personalized and more responsive.
80% of banks have upped AI spending. Here's what they're buying

3 weeks ago | americanbanker.com | Penny Crosman

Most U.S. banks — 80% in fact — increased their artificial intelligence spending for 2025, according to American Banker's Cost of AI study. In a survey fielded earlier this year, 11% of bankers said they expect to make a significant increase (25% or more) in this technology category; 25% plan a moderate increase (10% to 24%); 44% project a slight increase (less than 10%); 7% expect no change and 13% intend to decrease AI spending. This is good news for AI software providers.
80% of banks have upped AI spending. Here's what they're buying

3 weeks ago | flipboard.com | Penny Crosman

8 hours agoTech media is looking hard at a new report from Mary Meeker indicating that ChatGPT’s search volume over three years is faster than that of Google search, which is now the dominant means of traditional hyperlink-based Internet use. It’s the first report of its kind in six years, and weighs in at …
80% of banks have upped AI spending. Here's what they're buying

3 weeks ago | today.westlaw.com | Penny Crosman

Most U.S. banks — 80% in fact — increased their artificial intelligence spending for 2025, according to American Banker's Cost of AI study . In a survey fielded earlier this year, 11% of bankers said they expect to make a significant increase (25% or...
How BMO and Truist use AI to improve customer experience

3 weeks ago | today.westlaw.com | Penny Crosman

Banks are working to improve their customer experience using artificial intelligence, but challenges remain. At American Banker's Digital Banking conference this week, executives from BMO, Truist and SAP said financial institutions are moving quickly...