Peter Brown

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The new way NatWest Group is making work better

1 month ago | strategy-business.com | Peter Brown |Rebecca Mahoney

CourtesyofNatWestThisinterviewispartoftheInsidetheMindoftheCxOseries,whichexploresawiderangeofcriticaldecisionsfacedbychiefexecutivesaroundtheworld. Savvyleadersrecognizethatapositiveemployeeexperiencehelpsenablebusinessstrategy. That’swhyjustovertwoyearsago,JenTippin,groupchiefoperatingofficerattheUK-basedbankNatWestGroup,soughttoelevatethecompany’semployeeexperiencetothesamestandardastheircustomerexperience. Tippinandherteamknewsmalladjustmentswouldn’tbeenough;theyneededtobemoreambitious.

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