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1 week ago | 
destinationcrm.com | Phillip Britt
By Phillip Britt, technology writer During the COVID-19 pandemic, online marketplaces, which had been on the rise for a while, really ballooned as consumers were prevented from shopping in brick-and-mortar stores. Now, years later, these same cloud marketplaces are just as popular as ever, and their numbers seem to multiply daily.
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1 week ago | 
destinationcrm.com | Phillip Britt
By Phillip Britt, technology writer Max Fashion, a flagship brand under the Landmark Group, began its journey in 2004 with a single store in the United Arab Emirates. Today, Max Fashion has expanded its presence to nearly 650 stores across 19 countries throughout the Middle East, North Africa, Southeast Asia, and India.
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1 week ago | 
destinationcrm.com | Phillip Britt
By Phillip Britt, technology writer Nearly a generation ago, when social media was in its infancy, Facebook, Instagram, Pinterest, and Twitter (now X) were expected to completely take over the way that businesses communicated with their customers.
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1 month ago | 
destinationcrm.com | Phillip Britt
Post-sale customer engagement, an often-overlooked part of the customer life cycle, helps B2B companies with customer retention, loyalty, growth, and advocacy, according to a new report from Forrester Research. In fact, a proactive post-sale customer engagement strategy is critical to ensure that companies get full value from their customer relationships, Forrester says.
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1 month ago | 
destinationcrm.com | Phillip Britt
Almost all contact center leaders will be maintaining or increasing their investments in artificial intelligence in 2025, according to new research from CCW Digital. Customers should expect to see more automation this year and in the future, the organization concluded. Half of those interviewed said they would increase their overall AI investments, while 49 percent said they would be maintaining their level of AI investment this year, the organization found.
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1 month ago | 
destinationcrm.com | Phillip Britt
The on-again-off-again trade war and tariffs on foreign goods coming into the United States are not only sending shockwaves throughout the stock market. Socio-economic events once considered unlikely are roiling B2B buyer behavior, making traditional go-to-market processes obsolete, according to a new report from Forrester Research.
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1 month ago | 
destinationcrm.com | Phillip Britt
By Phillip Britt, technology writer For private-sector firms, government contracts can be extremely lucrative. They can also be very complex, especially when it comes to all of the necessary authorizations required to operate in the public sector. As companies and the U.S. federal government moved more operations to the cloud, the Federal Risk and Authorization Management Program (FedRAMP) was born.
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2 months ago | 
destinationcrm.com | Phillip Britt
By Phillip Britt, technology writer Two top research firms are recommending that organizations plan now for the increased capabilities that generative artificial intelligence (genAI) will have in the next few years. Organizations must address a decline in tolerance for legacy self-service and focus on simplifying digital services through conversational genAI, according to Patrick Quinlan, a Gartner senior director analyst.
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2 months ago | 
destinationcrm.com | Phillip Britt
By Phillip Britt, technology writer It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers whose experiences with companies met or exceeded expectations spent 140 percent more than customers who had negative experiences.
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2 months ago | 
destinationcrm.com | Phillip Britt
When the COVID-19 pandemic hit five years ago, CaduceusHealth, a billing, revenue life cycle management, analytics, and practice management services provider for large healthcare organizations, went largely remote. The Jersey City, N.J., company decided to stay with the remote model even after the pandemic waned. That presented a number of challenges.
