Rabab Ahsan

1 week ago | tearsheet.co | Rabab Ahsan

When generative AI first launched, consumer excitement was tangible and immediate. But banks? They hit the pause button. While the rest of the world was experimenting with ChatGPT and wondering what was possible, many financial institutions defaulted to their tried-and-true strategy: wait and see. Serious conversations about AI use cases in banking were virtually nonexistent — let alone any real research and development efforts. But not JPMorgan Chase.

1 month ago | tearsheet.co | Rabab Ahsan

Investment in data is the hallmark of successful Gen AI implementations, according to Citizens’ Chief Data and Analytics Officer, Krish Swamy. Giving us a system wide view of how Citizens is leveraging Gen AI, Swamy joins the podcast to talk about harnessing the power of data to drive decision-making, enhance customer experiences, and navigate the complexities of digital transformation in the banking sector.

1 month ago | tearsheet.co | Rabab Ahsan

We’ve seen digital sidecar brands of traditional banks rise to popularity and then fade from public memory over the years. But unlike Goldman’s Marcus, SMBC MANUBANK has shown commitment to making its digital bank Jenius Bank a success. Launched in 2023, Jenius Bank reached $1 billion in deposits and over $700 million before it hit its first anniversary.

1 month ago | tearsheet.co | Rabab Ahsan

Notes from the desk: Welcome to this month’s Quarterly Review, a series where I dive into what executives from some of the best brands in financial services are focusing on in this quarter, as well as how they are planning to achieve their goals. It’s a chance for the industry to learn about what goes on behind an FI’s four walls and how leadership manages their priorities. But that’s not all: a review implies no mandates, a check in.

1 month ago | tearsheet.co | Rabab Ahsan

The ubiquity of digital payments is contributing to a surge in chargebacks. The global volume of chargebacks is expected to increase to 324 million in 2028, according to recent data from Datos Insights in partnership with Mastercard. A significant chunk of the expected increase in chargebacks will occur in North America, with the expected volume of chargebacks reaching 132.9 million in 2028 from 114.4 million in 2025.