Rebecca Wettemann

Jan 17, 2025 | smartcustomerservice.com | Rebecca Wettemann

If you've been watching the market, you've probably noticed some changes in pricing models for enterprise software. While value-based pricing is already making its way into vendor strategies, the coming year will bring even more dramatic changes as demand fluctuates and vendors race to monetize their artificial intelligence workloads. For savvy chief information officers and customer experience (CX) leaders, it's an opportunity to optimize your spending and maximize value.

Dec 19, 2024 | hrexecutive.com | Rebecca Wettemann

A year ago, generative AI felt like the golden ticket to business transformation. Companies rushed to build or integrate large language models (LLMs), driven by promises of exponential benefits and competitive advantage. But today, the narrative has shifted. What started as a “fear of missing out” (FOMO) on AI has transformed into a “fear of messing up” (FOMU) as organizations and vendors alike tread cautiously to avoid costly mistakes.

Nov 15, 2024 | smartcustomerservice.com | Rebecca Wettemann

One of Valoir's big predictions for 2024 was that we would see significant advances and disasters with artificial intelligence (AI). As 2024 draws to a close, we're a lot closer to agentic AI that completely automates customer interactions from a technology perspective, but early fear of missing out (FOMO) with AI led us to experiences that put FOMU&mdashfear of messing up—front and center.

Oct 3, 2024 | diginomica.com | Rebecca Wettemann

Main contentAs Fall 2024 advances and tech conference season continues, I can’t help but think back to last year when vendors were releasing generative artificial intelligence (AI) capabilities at as fast as they could, promising customers they could bring or build their own large language models (LLMs), and harping on the promises of AI for business transformation and exponential benefits.

Oct 1, 2024 | diginomica.com | Rebecca Wettemann

At the Dreamforce Service Cloud keynote, Service Cloud GM Kishan Chetan contrasted how much things have changed in the last year – with AI moving from theory to reality. He challenged customer service leaders to be the leaders of change in their organizations, and embrace AI agents to move from “good” benefits to exponential ones.