Rebekah Carter

Copywriter and Technology Journalist at Freelance

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Articles

UC Service Management Strategies for Success

2 days ago | uctoday.com | Rebekah Carter

In a time of evolving hybrid work strategies, increasingly complex unified communication platforms, and growing reliance on technology, businesses need to shift tactics. Simply "reacting" to issues as they emerge isn't enough. Organizations need proactive UC service management strategies to minimize downtime, boost productivity, and cut risks. Ultimately, modern, distributed teams need a comprehensive collection of UC, collaboration, and productivity tools to thrive.
The Complete 8x8 Guide for Business Leaders

2 days ago | uctoday.com | Rebekah Carter

If you're tired of running your business with a patchwork of complicated phone systems, messaging apps, and video conferencing tools, this 8×8 guide will introduce you to one of the most versatile ways to streamline your communication strategy. First founded in 1987, under the name "Integrated Information Technology", 8×8 has emerged as one of the most popular providers of cloud-based communication services worldwide.
AI-Powered Communications

2 days ago | uctoday.com | Rebekah Carter

Welcome to the ultimate Dialpad guide - covering everything you need to know about one of the vendor revolutionizing business communications, and customer service workflows. Founded in 2011 by a team crew of ex Google voice engineers, Dialpad started life as a scrappy startup with a mission to transform cloud-based voice experiences. Today, Dialpad offers companies powerful tools for communication, collaboration, sales, and customer service, all infused with native AI capabilities.
What Are They, and What Can They Do?

2 days ago | cxtoday.com | Rebekah Carter

Like most of its competitors, Zoho is evolving its AI strategy. It's no longer just focused on virtual assistants or "copilots" that assist employees working within its applications; it's embracing the era of AI agents. With this transition, Zoho is expanding its Zia product to become a hub for agentic AI. At Zoho Day 2025, the tech juggernaut announced these plans, ushering in the release of Zoho Zia Agents.
Enhancing Employee Experience & Maximizing Uptime

2 days ago | uctoday.com | Rebekah Carter

Still struggling to manage an increasingly complex unified communications ecosystem? This UC service management guide will show you how the right technologies can reduce downtime, improve productivity, enhance employee experiences, and boost agility. Today, Unified Communications (UC) solutions have become a necessity. The market is growing at a rate of 17.4% CAGR, driven by a continued focus on constant digital transformation, the rise of hybrid work, and the need to consolidate technology.
What Is a Digital Experience Platform (DXP)? A Definition, Use Cases, and Providers

3 days ago | cxtoday.com | Rebekah Carter

Digital experiences are the new norm, driving how companies and customers interact throughout the purchasing journey. Companies recognize this and continually create new initiatives to improve end-to-end experiences, nurturing, engaging, and empowering buyers. Digital Experience Platforms (DXPs) allow organizations to centralize these efforts.
Everything You Need to Pay for Zoho

1 week ago | cxtoday.com | Rebekah Carter

Zoho One is a suite of applications that work together to help businesses run their entire operations in the cloud. The most widely-implemented app in the package is Zoho CRM, which many customer experience professionals will be familiar with. However, the suite includes 46+ applications. These cross several categories, including CX, HR, finance, supply chain, etc. As such, getting to grips with Zoho One may seem a little overwhelming at first.
XR Immersive Workspaces: The Power of Haptic Feedback and User Tracking

1 week ago | xrtoday.com | Rebekah Carter

XR immersive workspaces are transforming the way we work. The metaverse, and extended reality headsets aren’t just for consumers anymore. They’re actively improving how teams innovate, collaborate, and develop new skills across industries. In fact, according to PWC, immersive tech could become just as common (and valuable) as the standard PC or laptop in the next few years. Evolving technologies are driving this market forward.
Which Is the Better DXP? (A 2025 Comparison)

1 week ago | cxtoday.com | Rebekah Carter

When considering digital experience platform (DXP) providers, Adobe and Optimizely are likely the first names that spring to mind. Indeed, most industry evaluations - including the latest DXP Magic Quadrant from Gartner - present both vendors as market leaders. Market analysts also commend the depth of their DXP solutions, which are packed with features to design, orchestrate, and optimize digital customer experiences. However, there are some crucial differences.
From Presence to Productivity: How XR Hand and Eye Tracking Enhances Virtual Workspaces

1 week ago | xrtoday.com | Rebekah Carter

Worldwide, businesses are waking up to the benefits of immersive technology in the enterprise. Teams are using digital twins to boost innovation and efficiency, and turning to XR headsets and the metaverse for training, collaboration, and hybrid workplace improvements. XR hand and eye tracking technologies are becoming increasingly valuable for that last use case.