Richard DugganAdam Care

Nov 15, 2024 | kpmg.com | James Isden |Richard DugganAdam Care |YouTube. Opens

The UK Life Insurance market is continually evolving in response to large scale disruptions such as regulatory pressures, technological advancements and changing consumer expectations. Participants in this market must therefore look to react and adapt to the changing circumstances in order to maintain a competitive edge and capitalise on opportunities which arise wherever there is change.

Jul 17, 2023 | kpmg.com | Richard DugganAdam Care |Philip Deeks

Firms are expected to consider whether products and services remain appropriate for consumers and to routinely review products and services to ensure they are operating as intended. Consumer Duty is purposefully forward-looking, focusing on future actions to improve and evidence outcomes. Firms may have taken past actions which may have caused detriment to certain policyholder groups or may have lost contact with their consumers directly or through the loss of intermediaries.