Rick Farrell

Nov 11, 2024 | foodserviceandhospitality.com | Rick Farrell

By Rick Farrell, president, PlantToursThe hospitality industry is notorious for its fast-paced and high-pressure environment. From managing multiple tables in a busy restaurant to ensuring seamless check-ins at a hotel, the stakes are high, and mistakes can have significant consequences. Effective communication is crucial in such situations to maintain efficiency, reduce stress, and ensure customer satisfaction.

Nov 1, 2024 | hoteliermagazine.com | Rick Farrell

By Rick Farrell, president, PlantToursThe hospitality industry is notorious for its fast-paced and high-pressure environment. From managing multiple tables in a busy restaurant to ensuring seamless check-ins at a hotel, the stakes are high, and mistakes can have significant consequences. Effective communication is crucial in such situations to maintain efficiency, reduce stress, and ensure customer satisfaction.

Oct 8, 2024 | customerthink.com | Rick Farrell

What if you could buy things like magic? No card, no cash, no phone? Embedded finance is set to revolutionise the way financial apps and services are integrated into non-financial customer experience journeys like this. It hasn’t been getting the headlines that AI and GenAI do. But it should. It’s already making its presence felt in our daily lives through simple features like ‘tap-to-pay’ on our phones or “buy now, pay later” directly in e-commerce checkouts.

Oct 7, 2024 | infectioncontroltoday.com | Rick Farrell

The premise is simple. If a patient has a contagious infection and moves from one location to the next within a medical center, the infection travels with them, spreading from room to room and heating, ventilation, and air conditioning (HVAC) unit to HVAC unit. The risks are multilevel if the person transporting does not correctly share the infectious status. The only way to mitigate such risks is to ensure proper communication about them.

Sep 5, 2024 | sportsdestinations.com | Rick Farrell

When people get together in large groups, big things happen. The outcome of a gathering can be either good or bad depending on how well it's managed. Sports events are perhaps the most obvious example; with rowdy crowds comes a slew of risks to both event and public safety. Security teams must be equipped and ready to step in whenever necessary. If things get out of hand, their ability to respond quickly and effectively can mean the difference between a minor incident and a major catastrophe.