Rivero AG

1 month ago | thepaymentsassociation.org | Fatemeh Nikayin |Rivero AG

Consumers expect speed and transparency—banks are responding with self-service tools that streamline dispute resolution and enhance trust. Speed of service is top of mind for consumers, recent studies have shown, and financial institutions, retailers are feeling the pressure. Quick commerce is gaining traction in India, Germany, France, Sweden, Spain, and the Netherlands, according to Capgemini’s 2025 trend report, and influencing 65% of purchasing decisions worldwide.