Rob Dwyer

São Paulo

Latin America Editor at Euromoney

Latin America editor of @Euromoney in São Paulo.

Featured in: Favicon

euromoney.com Favicon

foreignpolicy.com Favicon

americasquarterly.org Favicon

icmi.com

plant.ca

txfnews.com Favicon

proximoinfra.com Favicon

risk.net

responsible-investor.com Favicon

asiamoney.com + 2 more

Articles

10 Ways Speech Analytics Will Transform Customer Engagement

2 months ago | martechvibe.com | Rob Dwyer

Topics Subscribe Share Speech Analytics has been trumpeted as the “shiny new thing” for contact centres going on a decade now. It was nearly a decade ago that I first considered using speech analytics in my contact centre. I wanted to transform our Quality Assurance processes. I vetted some early speech analytics platforms. Then I asked to see the transcription results of various vendors. I quickly realised that the technology wasn’t ready for prime time.
3 Types of Contact Center Huddles

Sep 25, 2024 | icmi.com | Rob Dwyer

By|Date Published: September 26, 2024 - Last Updated September 26, 2024|CommentsFootball season has officially begun! One of the most recognizable things about the sport is the huddle. Before nearly every play, the offensive players gather to prepare for the next play. Huddles are used for motivation, planning and celebrating success as a team. With that in mind, here are three types of huddles you can use in your contact center.
Nearshoring in Mexico: from talk to practical reality

Sep 3, 2024 | euromoney.com | Rob Dwyer

One of the biggest topics for Mexican bankers in recent years has been the opportunities that nearshoring will generate. Specifically, this means the potential for foreign direct investment into Mexico from (mainly) Chinese companies that are seeking new trading routes into the US due to tariffs – and the threat of new and heavier tariff rates – on Chinese imports.
Will LatAm’s payment startups feel the ‘PIX-effect’?

Aug 28, 2024 | euromoney.com | Rob Dwyer

There has been an increase in investment in fintech payment startups in Latin America this year, according to data from the Association of Private Capital Investment (Lavca). Fund managers invested $391 million across 22 payment startups in the first half of 2024, which was more than the entire volume of 2023 ($387 million).
Argentina banks hopeful of a return to normal

Aug 21, 2024 | euromoney.com | Rob Dwyer

Argentina’s large banks are nearing a pivotal point in their business models due to the country’s rapidly falling inflation. The rate of increase in Argentina in July fell to 4% (month on month), and banks report that they are beginning to see the resurgence of credit demand in the country, particularly from the corporate sector, which offers the potential for banks to normalise their business models. Today, most of bank revenues come from interest from government or central bank securities.
Brazil pushes green bonds despite lack of incentives

Aug 20, 2024 | euromoney.com | Rob Dwyer

Brazilian capital markets bankers are continuing to innovate with new sustainable finance structures, even though investors aren’t rewarding environmental, social and governance (ESG)-labelled structures with better pricing. Mariana Oiticica, partner and co-head of ESG and impact investing at BTG Pactual in São Paulo, says that many of the companies she talks to about structuring their funding transactions are being driven more by prestige than mathematics.
Bradesco stops the rot but recovery is unclear

Aug 15, 2024 | euromoney.com | Rob Dwyer

Investors responded to Bradesco’s second-quarter earnings announcement with enthusiasm: its share price rose 8% in the following trading session and is now up 19% over the past month. Eduardo Rosman, financial equity analyst at BTG Pactual, believes new chief executive Marcelo Noronha has been able to convince the market that he is pulling off a turnaround story – though Rosman and other analysts are themselves more cautious.
Are Mexico’s digital disruptors blinking first?

Aug 14, 2024 | euromoney.com | Rob Dwyer

There have been three open questions hanging over the Mexican banking system since Nubank entered in 2021 and started offering high interest-bearing deposit accounts in a bid to win new customers as its way to acquire clients. Will offering high interest rates on deposits work, in terms of adding clients, for challengers? More importantly, will such a strategy work in terms of creating a profitable business?
Volatility knocks out LatAm DCM but the effects will be short-lived

Aug 9, 2024 | euromoney.com | Rob Dwyer

The huge volatility witnessed in US and Japanese capital markets that erupted on August 2 is preventing Latin American issuers from accessing the international debt capital markets (DCM), but bankers do not expect any lingering problems as corporates eye the traditional September-October deal window.
US regional bank stocks surge while CRE risks grow

Jul 17, 2024 | euromoney.com | Rob Dwyer

At first glance, the answer to the question 'have US regional bank stocks emerged from their crisis' is: not really. First, much of this is an index-driven rotation trade. As investors switch out of the ‘magnificent seven’ tech stocks for smaller-cap names, the index lifts all boats. And it is far from clear how many investors understand the specific balance-sheet exposures and credit issues they are gaining exposure to from the large number of US regional banks they’re buying at the index level.