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2 months ago | 
e-commerce.news | Rob Hango-Zada
January is the time of year where we embark on new beginnings. For retail, it's a time of reflection, particularly this January as it marked the close of a bumper 2024 peak season for the majority of e-commerce retailers.
2025 is likely to bring us more of the same as what we saw in 2024. Global competition, economic pressures, and evolving consumer behaviours are continuing to reshape the e-commerce landscape.
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Dec 2, 2024 | 
retailbiz.com.au | Rob Hango-Zada
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Nov 26, 2024 | 
ecommercenews.com.au | Rob Hango-Zada
As recently as 10 years ago, Black Friday was a phenomenon that had limited traction outside North America. Since then, however, it has become the jewel in the local retail crown, surpassing the Boxing Day sales and the pre-festive rush. Its growth has been especially prominent in recent years, with both retailers and shoppers using the season's first major sales event to make up for lost time after long periods of softened consumer spending.
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Oct 29, 2024 | 
retailbiz.com.au | Rob Hango-Zada
As peak season fast approaches, the pressure on retailers to provide seamless, customer-friendly service intensifies. With increased consumer demand around major events like Black Friday and Cyber Monday, meeting customer expectations is crucial for driving sales and building loyalty. Nearly 60% of Australians wait to make purchases during these significant shopping events, making it more important than ever for businesses to deliver during peak season, when it matters most.
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Oct 8, 2024 | 
ecommercenews.com.au | Rob Hango-Zada
We're a little over a month away from Cyber Weekend and peak retail season. For an Australian retail industry that has again had to contend with volatility and uncertainty this year, the sales phenomenon - which can now lay claim to being the pinnacle event in the retail calendar - will be warmly welcomed. That's because retail spending has again been largely subdued in 2024, according to Australian Bureau of Statistics data.
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Sep 19, 2024 | 
retailbiz.com.au | Rob Hango-Zada
Despite retail spending holding steady in recent months, the approaching peak season cannot come soon enough for Australian retailers. We’re expecting another bumper period for ecommerce, with millions of orders, worth billions of dollars, flowing from retailers to shoppers in the months ahead. The eCommerce boom presents opportunities, but challenges too. Today, delivery is one of the biggest drivers of loyalty.
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Sep 2, 2024 | 
insideretail.com.au | Rob Hango-Zada |Kirsty Needham |Anil Prabha |Shasha Wang
As the retail landscape continues to evolve, so do customer expectations. Nowhere is that more evident than in the delivery experience, the next frontier in retail. Today, delivery has an almost unrivalled impact on customer loyalty and, therefore, revenue. As economic pressures persist and competition increases, customer expectations for shipping and delivery grow.
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Jun 24, 2024 | 
retailbiz.com.au | Rob Hango-Zada
The End of Financial Year (EOFY) is upon us. Understanding the nuances of this season and the opportunities for retailers – and challenges – it presents is key for businesses aiming to thrive in today’s competitive market. This time of year not only influences immediate sales, but also shapes financial strategies and inventory decisions that can impact a retailer’s success for peak and the flow on effect for the next fiscal year.
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Jun 6, 2024 | 
retailbiz.com.au | Rob Hango-Zada
Rarely, if ever, before have shoppers enjoyed greater choice – whether in-store or online – than they do today. However, with so much competition, from global to local retailers, omnichannel to pureplay, standing out is easier said than done. Consumers have high expectations – from price point to delivery experience – and if those expectations aren’t met, they’ll turn to another brand.
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May 17, 2024 | 
ecommercenews.com.au | Rob Hango-Zada
Customer expectations and habits have never altered as dramatically as they have in recent years. Highstreets closed, shoppers flocked online, and networks were filled with an astonishing volume of deliveries. Commerce, once considered a "nice to have" has become critical. According to Australia Post data, Australians spent $63 billion online in 2023, with one in seven households making weekly online purchases.
