Ronald P. Snyder

May 27, 2024 | reviewob.com | Ronald P. Snyder

The value of a prudent, yet liberal, return & refund policy. By Ronald P. Snyder, OD, FAAOMay 29, 2024When unhappy patients call or approach your front desk asking for a return and refund, what is your team’s usual response? At many independent practices, it is not positive and patient-pleasing. An experience at a big-box retailer reminded me of all there is to gain by having, within reason, a liberal return and refund policy. What Should You Accept As Reason for Return & Refund?

Dec 18, 2023 | reviewob.com | Ronald P. Snyder |Scheduling Appropriately

Turn telephone shoppers into patients. By Ronald P. Snyder, OD, FAAODec. 20, 2023“My eyes are becoming progressively more nearsighted. How much are your contact lenses to slow down the progression?” No other telephone question seems to tongue-tie receptionists and doctors alike, despite the fact that they deal with this question with nearly every patient who seeks their contact-lens services.

Aug 21, 2023 | reviewob.com | Ronald P. Snyder

A simple approach to avoiding remakes when the prescription comes from another office. By Ronald P. Snyder, OD, FAAOThe idea for this article stems from a recent conversation I had with the owner of a local optical shop. She told me that a local eye doctor, in addition to billing Medicare, charged his patients $120 for a refraction–a refraction which, despite the high cost, was not reliable.