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1 week ago | 
enterprisetimes.co.uk | Roy Edwards
Infosys and Adobe have announced a strategic collaboration to jointly transform the marketing life cycle of global brands with AI. Together, they will bring capabilities from Infosys AsterTM and Adobe to unify customer experience at scale. This will include personalising content to enable business growth while also streamlining workflows for efficiency.
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2 weeks ago | 
enterprisetimes.co.uk | Roy Edwards
A Salesforce survey of C-suite leaders in the UK highlights the significant progress companies are making in adopting agentic AI. 78% of UK C-suite leaders report their companies are already using AI agents. With 72% rating their technical infrastructure’s adaptability to AI as good or very good, enabling rapid growth and scaling. The report suggests the productivity benefits are evident. Employees are saving between three and 10 hours per week by using AI agents.
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2 weeks ago | 
enterprisetimes.co.uk | Roy Edwards
Zahra Bahrololoumi, Salesforce UK & Ireland CEO, delivered the keynote address at this year’s Salesforce World Tour event at London’s Excel Centre. Bahrololoumi discussed the increasing importance of AI agents acting with greater autonomy in the workforce. She described today’s reality where such agents perform tasks from front-end customer service to back-end data processing and reporting.
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3 weeks ago | 
enterprisetimes.co.uk | Roy Edwards
Infosys BPM, the business process management arm of Infosys has launched AI agents for invoice processing within its Infosys Accounts Payable on Cloud solution. The solution is supported by Infosys Topaz. The innovation redefines invoice processing by moving from a human-driven, AI-supported model to an autonomous AI-first approach. Infosys BPM says this ensures greater efficiency and accuracy.
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1 month ago | 
enterprisetimes.co.uk | Roy Edwards
Enterprise Times met up with Jurgen Hekkink, Head of Product Marketing and Michael Eland, Product Innovation Advisor at AnywhereNow and took part in a demo of Dialogue AI Assist as part of its Dialogue Cloud CX solution. The discussion flowed on AI, including multi-agent systems and business value for agentic AI in CX. In addition to the importance of data quality for AI effectiveness was emphasised.
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1 month ago | 
enterprisetimes.co.uk | Roy Edwards
AnywhereNow has launched Dialogue AI Assist as part of its Dialogue Cloud CX solution. The solution is a fully integrated AI platform designed to seamlessly embed AI-assistance capabilities into the customer interaction flows. AnywhereNow is a provider of AI-driven transformations for contact centre operations.
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2 months ago | 
enterprisetimes.co.uk | Roy Edwards
UK eCommerce companies are investing significant capital in AI to improve the customer experience suggests a survey published by Storyblok. However, many businesses are yet to realise significant gains. This was the major headline finding of the survey of senior executives at 300 large and mid-sized eCommerce companies in Europe and the US. UK businesses have spent an average of £321,000 in the past year on developing or implementing AI solutions.
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2 months ago | 
enterprisetimes.co.uk | Roy Edwards
LexisNexis Risk Solutions has released the fifteenth edition of its annual LexisNexis True Cost of Fraud Study: Ecommerce and Retail Report – US and Canada Edition. The report, based on a survey of 569 fraud and risk executives, reveals that fraud costs remain a growing challenge. The report estimates US merchants incur average cost of $4.61 for every $1 of fraud, compared to $4.52 in Canada.
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2 months ago | 
enterprisetimes.co.uk | Roy Edwards |Harvey Nichols
Cross-Border Commerce Europe has published its annual report ranking the top 500 European eCommerce players, focusing on their cross-border performance. In 2024, the total online EU cross-border market reached €275.6 billion (excluding travel). This represented a significant 36% share of the overall online market. After experiencing a slight dip in 2023, the total turnover for the TOP 500 European cross-border B2C brands skyrocketed to €69.5 billion in 2024.
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2 months ago | 
enterprisetimes.co.uk | Roy Edwards |Harvey Nichols
BlueCart has announced a suite of powerful new features designed to supercharge restaurant profitability and streamline vendor adoption at scale. The company is a leading all-in-one procurement and back-of-house solution for restaurants and vendors. This milestone product expansion, is fuelled by insights from over 14 years of Binwise beverage data and 10 years of BlueCart restaurant operations.
