Roy Edwards

2 weeks ago | enterprisetimes.co.uk | Roy Edwards

Enterprise Times met up with Jurgen Hekkink, Head of Product Marketing and Michael Eland, Product Innovation Advisor at AnywhereNow and took part in a demo of Dialogue AI Assist as part of its Dialogue Cloud CX solution. The discussion flowed on AI, including multi-agent systems and business value for agentic AI in CX. In addition to the importance of data quality for AI effectiveness was emphasised.

2 weeks ago | enterprisetimes.co.uk | Roy Edwards

AnywhereNow has launched Dialogue AI Assist as part of its Dialogue Cloud CX solution. The solution is a fully integrated AI platform designed to seamlessly embed AI-assistance capabilities into the customer interaction flows. AnywhereNow is a provider of AI-driven transformations for contact centre operations.

3 weeks ago | enterprisetimes.co.uk | Roy Edwards

UK eCommerce companies are investing significant capital in AI to improve the customer experience suggests a survey published by Storyblok. However, many businesses are yet to realise significant gains. This was the major headline finding of the survey of senior executives at 300 large and mid-sized eCommerce companies in Europe and the US. UK businesses have spent an average of £321,000 in the past year on developing or implementing AI solutions.

3 weeks ago | enterprisetimes.co.uk | Roy Edwards

LexisNexis Risk Solutions has released the fifteenth edition of its annual LexisNexis True Cost of Fraud Study: Ecommerce and Retail Report – US and Canada Edition. The report, based on a survey of 569 fraud and risk executives, reveals that fraud costs remain a growing challenge. The report estimates US merchants incur average cost of $4.61 for every $1 of fraud, compared to $4.52 in Canada.

4 weeks ago | enterprisetimes.co.uk | Roy Edwards |Harvey Nichols

Cross-Border Commerce Europe has published its annual report ranking the top 500 European eCommerce players, focusing on their cross-border performance. In 2024, the total online EU cross-border market reached €275.6 billion (excluding travel). This represented a significant 36% share of the overall online market. After experiencing a slight dip in 2023, the total turnover for the TOP 500 European cross-border B2C brands skyrocketed to €69.5 billion in 2024.