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4 days ago | 
enterprisetimes.co.uk | Roy Edwards
Infosys BPM, the business process management arm of Infosys has launched AI agents for invoice processing within its Infosys Accounts Payable on Cloud solution. The solution is supported by Infosys Topaz. The innovation redefines invoice processing by moving from a human-driven, AI-supported model to an autonomous AI-first approach. Infosys BPM says this ensures greater efficiency and accuracy.
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1 month ago | 
enterprisetimes.co.uk | Roy Edwards
Enterprise Times met up with Jurgen Hekkink, Head of Product Marketing and Michael Eland, Product Innovation Advisor at AnywhereNow and took part in a demo of Dialogue AI Assist as part of its Dialogue Cloud CX solution. The discussion flowed on AI, including multi-agent systems and business value for agentic AI in CX. In addition to the importance of data quality for AI effectiveness was emphasised.
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1 month ago | 
enterprisetimes.co.uk | Roy Edwards
AnywhereNow has launched Dialogue AI Assist as part of its Dialogue Cloud CX solution. The solution is a fully integrated AI platform designed to seamlessly embed AI-assistance capabilities into the customer interaction flows. AnywhereNow is a provider of AI-driven transformations for contact centre operations.
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1 month ago | 
enterprisetimes.co.uk | Roy Edwards
UK eCommerce companies are investing significant capital in AI to improve the customer experience suggests a survey published by Storyblok. However, many businesses are yet to realise significant gains. This was the major headline finding of the survey of senior executives at 300 large and mid-sized eCommerce companies in Europe and the US. UK businesses have spent an average of £321,000 in the past year on developing or implementing AI solutions.
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1 month ago | 
enterprisetimes.co.uk | Roy Edwards
LexisNexis Risk Solutions has released the fifteenth edition of its annual LexisNexis True Cost of Fraud Study: Ecommerce and Retail Report – US and Canada Edition. The report, based on a survey of 569 fraud and risk executives, reveals that fraud costs remain a growing challenge. The report estimates US merchants incur average cost of $4.61 for every $1 of fraud, compared to $4.52 in Canada.
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1 month ago | 
enterprisetimes.co.uk | Roy Edwards |Harvey Nichols
Cross-Border Commerce Europe has published its annual report ranking the top 500 European eCommerce players, focusing on their cross-border performance. In 2024, the total online EU cross-border market reached €275.6 billion (excluding travel). This represented a significant 36% share of the overall online market. After experiencing a slight dip in 2023, the total turnover for the TOP 500 European cross-border B2C brands skyrocketed to €69.5 billion in 2024.
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1 month ago | 
enterprisetimes.co.uk | Roy Edwards |Harvey Nichols
BlueCart has announced a suite of powerful new features designed to supercharge restaurant profitability and streamline vendor adoption at scale. The company is a leading all-in-one procurement and back-of-house solution for restaurants and vendors. This milestone product expansion, is fuelled by insights from over 14 years of Binwise beverage data and 10 years of BlueCart restaurant operations.
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1 month ago | 
enterprisetimes.co.uk | Roy Edwards
Curve, a digital wallet provider has launched Curve Pay, a mobile payment solution on Android devices across UK and Europe. The company’s proprietary wallet technology goes beyond the limitations of other wallets like Google Wallet or Apple Wallet. Users will be able to track spending, stack rewards, receive real-time insights and move past purchases across accounts.
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1 month ago | 
enterprisetimes.co.uk | Roy Edwards
Enterprise Times met with Marc Vietor, Chief Product Officer at Aris. The company says it helps turn process into value. Its solutions manage the entire process lifecycle with a single, integrated suite. As a result, helping businesses to remove process blind spots as they attempt to optimise ways of working and increase the automation of key processes.
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1 month ago | 
enterprisetimes.co.uk | Roy Edwards
Enterprise Times participated in a roundtable discussion facilitated by AnywhereNow at the Savoy Hotel in central London. William Blench, CEO at AnywhereNow, was joined by Jon Burghart, Chief Revenue Officer and Jurgen Hekkink, Head of Product Marketing at AnywhereNow. The company provides customer experience solutions driven by Enterprise Dialogue Management.
