Sarah Ingrams

Jan 16, 2025 | which.co.uk | Sarah Ingrams

Co-op Energy says its purpose is to build a fairer, more sustainable energy market. Its gas and electricity tariffs are supplied by Octopus Energy, which also provides customer service and support.  As part of Octopus, Co-op Energy supplies 100% renewable electricity and offers a Community Power tariff, which sources energy from small-scale community generation projects across the UK.

Nov 7, 2024 | which.co.uk | Sarah Ingrams

Energy customers are waiting over seven weeks on average to get their smart meter or monitor fixed, according to our latest research.*In that time, they contacted their supplier roughly every other week about the issue. But that's just the people who told us their smart meter issue had ultimately been fixed. For those in our survey whose problems with their smart meters or monitors weren't yet resolved, the wait had been even longer.

Oct 16, 2024 | which.co.uk | Sarah Ingrams

We've assessed energy companies on a range of sustainability criteria. Three of them were named Which? Eco Providers for energy in 2024. Two energy providers – Ecotricity and Good Energy – hold the title for the fourth year in a row. Octopus Energy is an Eco Provider for the second time. At the other end of the spectrum, two gas and electricity suppliers scored zero points in our assessment. Energy companies approach renewable energy and sustainability in different ways.

Oct 13, 2024 | which.co.uk | Sarah Ingrams

If you're thinking of installing solar panels to make the most of the potential to generate free electricity for your home, one of the biggest considerations is the cost. Though the price of solar panels has come down over time, they're still a significant investment. You'll need to weigh up how much you can expect to save on your energy bills compared to the initial outlay.

Sep 30, 2024 | which.co.uk | Sarah Ingrams

Using your heating and appliances more efficiently will make a big difference to your energy costs. Follow our 10 tips to use less and pay less, while making your home more comfortable. There's a growing choice of energy deals cheaper than Ofgem's price cap. But the steps you take to be more efficient can still make a difference. That's because energy unit rates – how much you pay for each kilowatt hour (kWh) of gas or electricity you use – are capped, rather than your total bill.