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4 days ago | 
insurancetimes.co.uk | Savan Shah
More than 750 broker respondents provided feedback on their eTrading experiences via software houses and insurer extranets
Four insurer extranets and three insurers eTrading via software houses have received a coveted five star accolade from broker partners, according to Insurance Times’ Five Star Rating Report: eTrading 2025.
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1 month ago | 
insurancetimes.co.uk | Savan Shah
Insurance Times reveals full insurer rankings on service across both commercial and personal lines, with 16 insurers included in 2025’s final report
The Five Star Rating Report: Commercial Lines and Personal Lines 2024/25, published exclusively by Insurance Times in March 2025, is now fully available for subscribers, via online result microsites and a print publication.
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2 months ago | 
insurancetimes.co.uk | Savan Shah
Insurance Times has once again teamed up with software house Applied Systems to explore digital trends, risks and opportunities impacting UKGI
Insurance Times today (13 March 2025) launches its 2025 edition of the Digital Adoption Report, published in conjunction with software house Applied Systems – the report is based on a survey of 240 brokers in the UKGI market.
Read more…
Explore more artificial intelligence related content here, or discover more research here
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Feb 5, 2025 | 
insurancetimes.co.uk | Savan Shah
More than 850 UKGI brokers rated their commercial and personal lines insurer partners for 2025’s reportInsurance Times is today (5 February 2025) announcing the headline results from its 2025 Five Star Rating Report: Commercial and personal lines, ahead of research’s full publication in March 2025.
This annual report is based on the results of Insurance Times’ exclusive Broker Service Survey, which has been running for the past 19 years.
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Jan 21, 2025 | 
insurancetimes.co.uk | Savan Shah
Insurance Times’ annual eTrading survey is now open for UK brokers to share their views on their eTrading experiences with insurers and software houses over the last 12 months
Insurance Times has today (21 January 2025) launched its 2025 eTrading survey, the results of which will form the basis of this year’s Five Star Rating Report: eTrading.
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Dec 2, 2024 | 
insurancetimes.co.uk | Savan Shah
Nick Burgess, technical underwriting manager for financial Lines at Markel, discusses the insurer’s new proposition
We’ve been offering professional indemnity (PI) and tech product coverage for over 30 years and saw an opportunity to simplify brokers’ navigation and leverage Markel’s international capabilities for overseas exposures. We collaborated with brokers and insureds to create a scalable solution that supports all tech companies, from SME to large established players.
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Oct 30, 2024 | 
insurancetimes.co.uk | Savan Shah
UKGI brokers have voted – with 31 MGAs included in this year’s exclusive report, find out how many stars your firm received from its broker partners
The results are in – seven MGAs have received a five star rating from their broker partners, according to Insurance Times’ Five Star Rating Report: MGA market 2024/25.
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Oct 18, 2024 | 
insurancetimes.co.uk | Savan Shah
Paul Wingfield, managing director at Chapman and Stacey, outlines how the MGA is looking to deliver for its broker partners
Our business has been built on delivering outstanding service levels, so this has always been the norm for us. We work hard on keeping our turn around at under four hours and target keeping it below two hours, even on complex classes.
We have always been open to working with brokers on closer partnerships.
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Oct 14, 2024 | 
insurancetimes.co.uk | Savan Shah
UK general insurance brokers have the opportunity to provide feedback on insurer service for both personal and commercial lines in Insurance Times annual benchmarking survey
Insurance Times has launched its annual Broker Service Survey for 2024/25, giving UK general insurance brokers the opportunity to share their views on personal and commercial lines insurer service over the past 12 months.
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Sep 24, 2024 | 
insurancetimes.co.uk | Savan Shah
Mike Patston, deputy managing director at Touchstone Underwriting, outlines how the MGA is looking to deliver for its broker partners
What can brokers expect in the next 12 months from Touchstone?
We are excited to launch even more new products over the next 12 months, designed to meet the evolving needs of the market. We will be making exclusive announcements and product launches to our broker panel at the right time.
