Scott Clark
Technical Writer at Freelance
Full time SEO/PPC Pro - Silicon Valley Transplant - Dad/Husband - Hiking and Mountain Biking Nut - Coder in Past Life.
Articles
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1 week ago |
cmswire.com | Scott Clark
Customers expect continuity—your contact center should too. Here's what makes omnichannel essential for modern customer experience. Omnichannel contact centers unify experiences. They integrate voice, chat, SMS, email and social to deliver seamless, personalized customer journeys. Consistency drives customer satisfaction. Unified data and interfaces empower agents with full context, reducing frustration and improving support quality. AI enhances omnichannel performance.
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2 weeks ago |
cmswire.com | Scott Clark
Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. Empower agents with AI. Leverage AI tools to streamline workflows, enhance accuracy, and improve first-contact resolution in the call center customer experience. Unify customer data across channels. Centralize customer information to enable personalized, consistent support throughout the entire journey.
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3 weeks ago |
cmswire.com | Scott Clark
To stay relevant, brands must gamify, personalize and genuinely walk their values. Authenticity Over Aesthetics. Gen Alpha demands real action over performative brand messages. Gamified and Visual. Interactive, fun, and immersive content drives attention and engagement. Values-Driven Engagement. Inclusivity, sustainability, and social responsibility are deal-breakers. Generation Alpha, born in or after 2010, is poised to redefine how brands approach marketing.
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1 month ago |
vktr.com | Scott Clark
Smarter bots are easing workloads—but humans remain essential for complex queries. 24/7 support is no longer optional. AI chatbots offer instant assistance around the clock, meeting customer demands without increasing human workload. Automation meets personalization. Today’s chatbots use AI, ML, and NLP to personalize responses, resolve issues quickly, and escalate complex cases to humans when needed. Human trust still matters.
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1 month ago |
cmswire.com | Scott Clark
Smarter bots are easing workloads—but humans remain essential for complex queries. 24/7 support is no longer optional. AI chatbots offer instant assistance around the clock, meeting customer demands without increasing human workload. Automation meets personalization. Today’s chatbots use AI, ML, and NLP to personalize responses, resolve issues quickly, and escalate complex cases to humans when needed. Human trust still matters.
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Ui7 killed all #smarthings widgets, and removed 1x1 widgets as an option. And it doesn't seem possible to create widget sets and edit them. Samsung, do you want me in this ecosystem or not? @smartthings
#googleads pretty please make the scroll bars for Google Ads Editor larger.
What is going on with paid @adobe #acrobat? My account keeps putting up blank, non-dismissable modal dialog boxes (Mac, Android and Windows) - I've tried clearing cache, history. What is supposed to be on these boxes that is so damn important? #adobeacrobat