Shameem Smilie

Sep 20, 2023 | sprinklr.com | Martin Hill-Wilson |Shameem Smilie

In this insightful article, Shameem Smillie, a seasoned CCaaS consultant, delves into the evolving landscape of customer service. With the advent of cutting-edge tools like ChatGPT and Generative AI, she explores the exciting future that awaits the world of customer service. There’s a lot of fear, uncertainty, and doubt surrounding AI, ChatGPT and Generative AI. It’s difficult not to succumb to the hyperbole of doom and glory being headlined worldwide.