Shelley Singh

2 days ago | timesofindia.indiatimes.com | Shelley Singh

NewsCity Newsdelhi NewsWhat’s tech-ing in Delhi-NCR! powering global financial servicesTrendingDelhi-NCR has emerged as a prominent hub for global financial services GCCs, attracting major players like American Express, Bank of America, Fidelity International, and Barclays. The region's appeal lies in its talent pool, cost efficiency, and connectivity, supporting diverse functions from loan processing to AI-led research.

4 days ago | business-standard.com | Shelley Singh

In the semiconductor industry, assembly, testing, marking, and packaging (ATMP) and outsourced semiconductor assembly and test (OSAT) are the final, critical phases before chips are shipped to diverse users - smartphones, laptops, automotive, consumer electronics, and other product manufacturers. These processes contribute 12-15 per cent of a chip's total value. In India's budding semiconductor landscape, this is where the action is.

1 week ago | rediff.com | Shelley Singh

Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI. The $54 billion business process outsourcing (BPO) industry -- long known for its human capital advantage and operational scale -- is undergoing a transformation more profound than any seen since its start almost three decades ago. This time, the disruption is not being driven by headcount, but by algorithms.

2 weeks ago | timesofindia.indiatimes.com | Shelley Singh

It's been a roller coaster ride of more than two decades in journalism across two magazines and three newspapers. I have been at The Economic Times for more than a decade and in June 2021 I joined ET Prime. I have written features across topics including technology, digital disruption, social media, telecom, startups, e-commerce, strategy, management and private equity. I have also moderated various panel discussions on business and technology matters.

1 month ago | timesofindia.indiatimes.com | Shelley Singh

TrendingS&P Global relies on its Delhi NCR operations for key technology functions, serving global clients across various sectors. With over 5,500 employees in Gurugram and Noida, India manages over 300 products. The company is expanding with a third Gurugram office. AI is central to S&P Global's transformation, with its proprietary AI assistant, Spark Assist, boosting engineering productivity. Delhi NCR is at the heart of S&P Global, the $14-billion data, research and analytics firm.