Shep Hyken
Contributor at Forbes
Host at Amazing Business Radio
Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Articles
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1 day ago |
hospitalitynet.org | Shep Hyken
I recently responded to a question on LinkedIn: A customer is furious about an out-of-stock item. How do you turn their frustration into satisfaction? I added a second part to that question. What if what the customer wants is something you’ve never had in stock? Some customers might still be angry that you do not have what they want. And even if they aren’t, whether the item is out of stock or you just don’t carry it, that doesn’t mean you can’t make the customer happy.
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1 day ago |
hyken.com | Shep Hyken
I recently responded to a question on LinkedIn: A customer is furious about an out-of-stock item. How do you turn their frustration into satisfaction? I added a second part to that question. What if what the customer wants is something you’ve never had in stock? Some customers might still be angry that you do not have what they want. And even if they aren’t, whether the item is out of stock or you just don’t carry it, that doesn’t mean you can’t make the customer happy.
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2 days ago |
hyken.com | Shep Hyken
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:What is Agentic AI? What is the difference between generative AI, analytical AI, and agentic AI? What impact does AI have on analyzing and predicting customer behavior? How do companies balance AI with the need for human empathy in customer service? Why is it crucial for companies to start implementing AI to improve customer experience?
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3 days ago |
hyken.com | Shep Hyken
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. (Econsultancy) From improved customer satisfaction to an uplift in sales, we examine three companies who have successfully applied GenAI in customer service alongside the takeaways from their usage. My Comment: It’s not the topic of the day.
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3 days ago |
advisorpedia.com | Shep Hyken
One of our subscribers asked, “How can I reverse our company’s declining customer satisfaction ratings?” Not knowing specifics about the company, its customer feedback, how long the scores have declined, and other details makes it a difficult question to answer. Still, I felt compelled to share something that could help. What I came up with is a list of three “to-dos” that any company should use to find out what’s causing a downward trend.
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What is the difference between generative AI, analytical AI, and agentic AI? In my latest convo with @IsabelleZdatny of @XM_Institute, we explore how AI transforms CX and creates billion-dollar opportunities! Listen now. https://t.co/8CipTLfPOc #CX #AI #CustomerLoyalty https://t.co/kU7tYb3Vj6
The personalities customer service professionals were hired for, along with proper training on how to handle complaints and irate customers, allow them to turn an angry customer into an advocate.
Be the one business that treats customers like no one else does. And it starts with something as simple as being kind, the core of the hospitality mentality. https://t.co/2PHDpnSVL2 #customerservice #CX #hospitalitymentality