Shep Hyken
Contributor at Forbes
Host at Amazing Business Radio
Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Articles
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1 week ago |
hyken.medium.com | Shep Hyken
I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artificial Intelligence). A few findings prove that customers are frustrated and lack confidence in how companies are using AI:In general, 57% of customers are frustrated by AI-fueled self-service options. 49% of customers say technologies like AI and ChatGPT scare them. 51% of customers have received wrong or incorrect information from an AI self-service bot.
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1 week ago |
hospitalitynet.org | Shep Hyken
I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artificial Intelligence). A few findings prove that customers are frustrated and lack confidence in how companies are using AI:In general, 57% of customers are frustrated by AI-fueled self-service options. 49% of customers say technologies like AI and ChatGPT scare them. 51% of customers have received wrong or incorrect information from an AI self-service bot.
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1 week ago |
hyken.com | Shep Hyken
I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artificial Intelligence). A few findings prove that customers are frustrated and lack confidence in how companies are using AI:In general, 57% of customers are frustrated by AI-fueled self-service options. 49% of customers say technologies like AI and ChatGPT scare them. 51% of customers have received wrong or incorrect information from an AI self-service bot.
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1 week ago |
hyken.com | Shep Hyken
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:How can businesses maintain consistent customer service across different industries? How does staff training influence customer satisfaction? How does community involvement enhance customer loyalty? Can one employee’s actions shape the reputation of an entire franchise network? How does embracing technological change improve customer experience?
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1 week ago |
hyken.com | Shep Hyken
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. (Qualtrics) The majority of US consumers (72%) say they would pay more for a premium experience when doing business with a company, according to new data from Qualtrics XM Institute. In particular, consumers are most willing (84%) to pay for a better experience when flying.
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Share content that is all about the customer and not about the company. In other words, it isn't a sales or marketing piece. Well, actually, it is, but it shouldn't feel like it.
Why do customers come back to the places where they love to do business? Our annual customer experience research ranked the top experiences that get customers to come back: https://t.co/vb25c3tBK6 #customerloyalty #customerservice #customerexperience
RT @CXBunited: @Hyken Absolutely. Retaining existing customers shouldn't be overlooked.