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1 week ago | 
isg-one.com | Stanton Jones
Discretionary spending is again under pressure as business uncertainty grows across industries. This will have an outsized impact on applications services, which make up nearly half of the IT and business services contract value in the market. This will especially be the case in industries most impacted by recent trade policy changes.
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2 weeks ago | 
isg-one.com | Stanton Jones |Steve Hall
Hello. This is Stanton Jones and Steve Hall with what’s important in the IT and business services industry this week. If someone forwarded you this briefing, consider subscribing here. Solid Q1, but Uncertainty AheadThe IT and business services industry continued to show resilience in Q1 despite macro-economic uncertainty. Sweeping tariffs and potential retaliatory measures are further intensifying short-term uncertainty, especially related to discretionary IT spending.
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4 weeks ago | 
isg-one.com | Stanton Jones
Hello. This is Stanton Jones with what’s important in the IT and business services industry this week. If someone forwarded you this briefing, consider subscribing here. Global Capability CentersMost global capability centers (GCCs) plan on either increasing or maintaining their use of outsourcing over the next two years. This means more G2000 enterprises recognize that they will need multiple delivery models to meet their talent and cost optimization objectives.
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2 months ago | 
isg-one.com | Stanton Jones
Hello. This is Stanton Jones with what’s important in the IT and business services industry this week. If someone forwarded you this briefing, consider subscribing here. HiringThe IT and business services industry saw two consecutive quarters of headcount growth for the first time since 2022; still, hiring remains cautious as the industry grapples with uncertainty in enterprise demand.
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2 months ago | -good-news-for-it-services&sz=64)
isg-one.com | Stanton Jones
Hello. This is Stanton Jones with what’s important in the IT and business services industry this week. If someone forwarded you this briefing, consider subscribing here. Cloud DemandInfrastructure-as-a-Service annual contract value (ACV) surged in 2024 as enterprises moved from optimization to consumption, with a strong focus on AI.
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Jan 17, 2025 | 
isg-one.com | Stanton Jones
Hello. This is Stanton Jones with the key takeaways from the Q4 and full-year 2024 ISG Global Index Call. You can watch a replay of the call here and download the slides here. If someone forwarded you this briefing, consider subscribing here. Q4 and Full-Year 2024 RecapData WatchWhat You Need to KnowManaged services was flat in 2024.
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Oct 24, 2024 | 
isg-one.com | Stanton Jones
Hello. This is Stanton Jones with what’s important in the IT and business services industry this week. If you’d like to read this on the web, click here. If someone forwarded you this briefing, consider subscribing here. Banking and Financial ServicesManaged services annual contract value (ACV) in the financial services sector is down double digits this year. But more often than not, when the U.S. Federal Reserve lowers interest rates (as it did last month), ACV increases the following year.
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Oct 17, 2024 | 
isg-one.com | Stanton Jones
Hello. This is Stanton Jones with the key takeaways from the ISG Global Index Call Q3 2024. You can watch a replay of the call here. If you’d like to read this on the web, click here. If someone forwarded you this briefing, consider subscribing here. 3Q24 Key TakeawaysData WatchWhat You Need to KnowManaged services remained resilient despite weakness in BFSI. It was the best quarter ever for managed services, with nine mega deals (ACV > $100M) in the quarter.
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Oct 3, 2024 | 
isg-one.com | Stanton Jones
Hello. This is Stanton Jones with what’s important in the IT and business services industry this week. If you’d like to read this on the web, click here. If someone forwarded you this briefing, consider subscribing here. Banking and Financial ServicesLarge deal activity in banking and financial services is at its lowest level since 2022. Will it return in 2025? Data WatchBackgroundBFSI represents a quarter of all the contract value in the market, so as BFSI goes, so goes the market.
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Apr 18, 2024 | 
isg-one.com | Stanton Jones
Hello. This is Stanton Jones with what’s important in the IT and business services industry this week. If you’d like to read this on the web, click here. If someone forwarded you this briefing, consider subscribing here. 1Q24: Quick RecapManaged services annual contract value (ACV) remained above $10 billion in the first quarter on strength in BPO in EMEA and Asia Pacific. However, ACV declined slightly year over year.
