Susie Harrison

1 month ago | uctoday.com | Susie Harrison

A staggering 98% of respondents in an 8×8 survey agreed that customer experience is an organization-wide initiative. This reflects a shift where customer interactions are no longer limited to dedicated contact center teams. Instead, departments such as accounting, customer success, sales, and marketing all play a role in shaping the customer experience. Traditional UC is struggling to keep up and support this need for a collaborative approach.

1 month ago | uctoday.com | Susie Harrison

Optimizing collaboration spaces is essential for modern organizations, improving productivity, employee well-being, cost management, and adaptability. Enhancing collaboration spaces offer benefits including: Boosting productivity: If collaboration spaces are poorly designed or contain limiting equipment, workflows can suffer. When employees can easily connect – whether in-person or virtually – they waste less time navigating obstacles and can focus on solving problems or innovating.

1 month ago | uctoday.com | Susie Harrison

Email phishing attacks have been a persistent cybersecurity threat for years – and this is rapidly evolving. According to IBM’s Security Report, the threat rose at a staggering rate of 202% in the second half of 2024, driven by AI and increased email usage. To understand this alarming trend, we spoke with Sam an Account Manager for cybersecurity firm Pentesec, a sister company of  Symity. We explore the evolution in email phishing and detail steps you can take to protect your enterprise.

1 month ago | uctoday.com | Susie Harrison

Modern business video conferencing set ups are becoming increasingly complicated. Enterprises want to utilize cutting-edge technology that enhances collaboration for a hybrid workforce. As a result, IT teams are grappling with more complex set-ups and higher workloads. Logitech are rising to the challenge of delivering efficient, effective solutions that can be relied on at a moment’s notice with the Rally Board 65 – the company’s first all-in-one display.

1 month ago | uctoday.com | Susie Harrison

AWS End User Messaging empowers developers to integrate scalable and reliable messaging capabilities into their applications. It’s the evolution of Amazon Pinpoint’s messaging capabilities and a suite of AWS products designed to help businesses communicate and collaborate with their employees, customers, or users. It includes tools for messaging, video conferencing, and collaboration – allowing teams to work together effectively, whether they’re in the office or remote.