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2 weeks ago | 
canstarblue.com.au | Tara Donnelly
Fact CheckedMore cost of living pain is on the way for potentially millions of households, with Australia’s biggest telco announcing sweeping price changes across both phone and internet plans. Telstra will adjust its suite of residential postpaid mobile, NBN and mobile broadband plans from July 1, with some customers to be hit with an $84 per year price rise.
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3 weeks ago | 
canstarblue.com.au | Tara Donnelly
Another household bill spike is on the horizon, with NBN Co set to change its wholesale pricing from July 1. The network operator confirmed in early May that it plans to raise average prices on its most popular speed tiers on fixed-line plans. While some plans on the entry-level NBN 12 speed will remain unchanged, all other speeds will see a forecasted increase of between $0.90 and $1.71 per month.
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1 month ago | 
canstarblue.com.au | Tara Donnelly
Fact CheckedWith many Aussie households finding their internet usage needs increasing, NBN Co’s fastest speed tier can help households stay connected and handle just about anything you can throw at it. For high intensity users, large households or anyone who just wants the fastest internet speeds the NBN has to offer, NBN 1000 — or Gigabit NBN — offers a super fast performance, but often with a hefty price tag and not all homes can access these speeds.
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1 month ago | 
canstarblue.com.au | Tara Donnelly
Everyone likes to save a bit of money, but for students especially, any cash saved can make a big difference. Luckily for Aussie students, there are plenty of cheap phone plans around, not to mention specific student discounts and bonuses on offer from some of the bigger telcos. Before you begin your comparison, you’ll need to consider what is important for you when it comes to a phone plan.
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1 month ago | 
canstarblue.com.au | Tara Donnelly
While unlimited data is a staple in the home internet world, unlimited data phone plans are a little harder to come by. Fortunately, the big three major Aussie telcos have all recognised the need for unrestricted data on mobile plans, with Telstra, Optus and Vodafone each now throwing in unlimited gigabytes on selected phone plans. While this is good news if you’re a postpaid customer or wants unlimited data on a plan with a phone, it’s a different story if you’re looking for unlimited… prepaid.
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1 month ago | 
canstarblue.com.au | Tara Donnelly
Fact CheckedOptus customers are the latest group of Aussies to be hit with a price rise, with the telco quietly increasing costs across its range of postpaid mobile plans. Plans prices have jumped by $3 per month on all of Optus’ postpaid Choice Plus options, with the exception of its $69 Promo plan. This means new and current customers will pay $36 per more year for their mobile plan.
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2 months ago | 
canstarblue.com.au | Tara Donnelly
Fact CheckedTPG, Vodafone and iiNet NBN customers will soon be hit with a bigger broadband bill, thanks to new price increases from parent company TPG Telecom. From March 26, monthly prices on selected plans will jump as much as $9 per month, adding up to $108 per year to customer’s bills. The changes will apply both to new customers signing up to TPG, Vodafone or iiNet, as well as existing customers being moved across from older legacy plans.
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2 months ago | 
canstarblue.com.au | Tara Donnelly
Fact Checked5G is being rolled out worldwide and Australia has jumped on the bandwagon, with 5G now available across most major cities and metro areas. If you’re lucky enough to live or work in a 5G-enabled area, then you’re probably eager to give the next generation mobile technology a whirl!Telstra, Optus and Vodafone have all started offering their own 5G networks, with a limited number of MVNOs also getting onboard. But to access the 5G network, you’ll need a phone with 5G capabilities.
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2 months ago | 
canstarblue.com.au | Tara Donnelly
Fact CheckedKEY POINTSAustralian telco consumers commonly complain about customer service, pricing, speed and poor communication. To complain about your internet service, contact your provider first and escalate if needed. This may involve contacting the Telecommunications Industry Ombudsman (TIO). If your complaint remains unresolved, switching providers may be a cheaper and easier solution.
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2 months ago | 
canstarblue.com.au | Tara Donnelly
Fact CheckedKEY POINTSA WiFi dongle could be a good way to connect your laptop or computer to a mobile broadband network via USB. Pocket WiFi is similar to a dongle, except it’s fully self-powered, and can be used to hotspot a variety of devices. Both WiFi dongles and pocket WiFi devices need a mobile broadband plan to connect to. WiFi dongles – or USB modems – and pocket WiFi are becoming increasingly popular due to the drop in price of mobile broadband.
