Tiffany LaReau

Sep 3, 2024 | blog.contactcenterpipeline.com | Linda Harden |Brendan Read |Kathleen Peterson |Tiffany LaReau

Our September issue covers all major contact center management issues: coaching and training challenges, agent retention, agent experience, workforce management, generative AI, video, Canadian privacy regulations, UK customer service and more. See what I mean? It’s the Contact Center Management Encyclopedia of knowledge and advice. Summertime is now in our rear-view mirror, as well as summer vacations and summer breaks from school.

Sep 1, 2024 | contactcenterpipeline.com | Tiffany LaReau

Workforce management (WFM) software was developed in the 1970s. It grew from a mainframe product into computer software and eventually became a cloud service. Over the past 50 years we improved features, streamlined functionality, and perfected the user interface, but it always kept that same old name, and that naming convention comes with some baggage. 1. We’re not the kind of managers you think we are.

Aug 28, 2024 | blog.contactcenterpipeline.com | Tiffany LaReau

Tiffany LaReau is a Certified Workforce Manager at Human Numbers , a consulting firm that provides contracted forecasting and scheduling services.

Aug 27, 2024 | blog.contactcenterpipeline.com | Tiffany LaReau

Tune in tomorrow for the answers! Tiffany LaReau is a Certified Workforce Manager at Human Numbers, a consulting firm that provides contracted forecasting and scheduling services.

Jul 30, 2024 | blog.contactcenterpipeline.com | Tiffany LaReau

Tiffany LaReau is a Certified Workforce Manager at Human Numbers , a consulting firm that provides contracted forecasting and scheduling services.