Tom Reuner

Apr 13, 2024 | horsesforsources.com | Phil Fersht |Tom Reuner |Sam Duncan |Mayank Madhur

Operations leaders face unprecedented challenges. They have to manage the new complexity of becoming cloud native and anticipate the implications of GenAI. If that’s not enough, they also have to find answers to the Digital Dichotomy, balancing the macroeconomic “slowdown” with the “big hurry” to innovate to keep up with innovation pacesetters. Yet, it is not a question of doing one or the other—they must address all those challenges simultaneously.

Dec 14, 2023 | horsesforsources.com | Phil Fersht |Tom Reuner

Cognizant has made a significant investment in ServiceNow capabilities with the acquisition of Thirdera, one of the much-admired deep consultancies in the space. Eleven months into his leadership, Ravi Kumar has made his first major acquisition, which sets his stall out for large transformations, of which so many are built on a ServiceNow foundation.

Oct 30, 2023 | horsesforsources.com | Phil Fersht |Tom Reuner |Saurabh Gupta

The biggest problem plaguing the world of business technology – ever since businesses started using technology – is the simple fact that most enterprises blow vast fortunes on expensive tech solutions and expect them to perform wonders for their businesses without redesigning and structuring their processes and data to achieve maximum value from the technology. It was the case back in the 1960s with MRP, then decades later with ERP, and these issues are even more exacerbated with the Cloud.

Aug 29, 2023 | horsesforsources.com | Phil Fersht |Tom Reuner |Saurabh Gupta

Barely ten months after its birth changed the world of technology, OpenAI unleashes ChatGPT Enterprise, where enterprises now have “Enterprise-grade security and privacy, unlimited higher-speed GPT-4 access, longer context windows for processing longer inputs, advanced data analysis capabilities, customization options, and much more.” Assuming the 20 enterprises that road-tested ChatGPT Enterprise experienced these benefits in double-quick time, you have to take a serious look at scaling up...

Aug 14, 2023 | hfsresearch.com | Tom Reuner

The race for mindshare on GenAI is as mindboggling as the discussions themselves. Every person and their dog is publishing press releases on intended investments in GenAI, often claiming several billions of dollars in earmarked investments. While ServiceNow is rarely shy to deploy marketing hyperbole, three partnership announcements in a row with Cognizant, Accenture, and KPMG indicate a new dynamic within the always-enthusiastic ServiceNow ecosystem. We see two intertwined developments.