UNSW Aviation

Aug 29, 2024 | dailybulletin.com.au | UNSW Aviation |UNSW Sydney |Ian Douglas

When it comes to consumer protections for airline passengers, Australia has long been dragging its feet. The limited protections we do have rely heavily on the general Australian Consumer Law. The “consumer guarantees” provided in this law only require services to be delivered in the arguably vague framework of a “reasonable time”. That might be okay if we’re just getting a sofa delivered from a furniture retailer. The cost of a late delivery is low.

Aug 27, 2024 | thetimes.com.au | Ian Douglas |UNSW Aviation |UNSW Sydney

When it comes to consumer protections for airline passengers, Australia has long been dragging its feet. The limited protections we do have rely heavily on the general Australian Consumer Law[1]. The “consumer guarantees” provided in this law only require services to be delivered in the arguably vague framework of a “reasonable time”. That might be okay if we’re just getting a sofa delivered from a furniture retailer. The cost of a late delivery is low.

Aug 27, 2024 | tolerance.ca | Ian Douglas |UNSW Aviation |UNSW Sydney

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Apr 30, 2024 | thetimes.com.au | Ian Douglas |UNSW Aviation |UNSW Sydney

Written by Ian Douglas, Honorary Senior Lecturer, UNSW Aviation., UNSW Sydney The history of budget jet airlines in Australia is a long road littered with broken dreams[1]. New entrants have consistently struggled to get a foothold. Low-cost carrier Bonza has just become the industry’s latest casualty[2], entering voluntary administration on Tuesday after abruptly cancelling all flights.

Apr 30, 2024 | thetimes.com.au | Ian Douglas |UNSW Aviation |UNSW Sydney

Written by Ian Douglas, Honorary Senior Lecturer, UNSW Aviation., UNSW Sydney The history of budget jet airlines in Australia is a long road littered with broken dreams[1]. New entrants have consistently struggled to get a foothold. Low-cost carrier Bonza has just become the industry’s latest casualty[2], entering voluntary administration on Tuesday after abruptly cancelling all flights.