Victoria Eugenia Ospina

Sep 15, 2023 | mdpi.com | Dante Conti |Carlos Gomez |Carlos Gómez |Juan Jaramillo |Victoria Eugenia Ospina

1. IntroductionIn Bogota, the public service providers are Enel Colombia for power/electricity services [1], Vanti (gas supplies) [2], and Empresa de Acueducto de Bogota (water supply services) [3]. They are large companies with more than 2 million customers each, which should be characterized by timely service to their users, supported by customer-centric strategies.