Viraf Avari

May 22, 2024 | paconsulting.com | Tom Cummins |Viraf Avari

Customer satisfaction is at an all-time low for many organisations. Some sectors have been impacted worse than others, with transport faring among the three worst performers in the UK, according to recent research. Against this context, the growth of AI technologies poses opportunities for transport organisations to deliver improved reliability, safety and more personalised services to help improve satisfaction.