Yuri Shapochka

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Articles

Designing Calm: UX Principles for Reducing Users’ Anxiety

1 month ago | uxmatters.com | Yuri Shapochka |Pabini Gabriel-Petit

Although we often speak of frictionless design in terms of usability, the truth is that some of the most damaging friction is psychological. In an already stressful world, our digital products all too often amplify that stress. The first time I opened a banking app while abroad, I experienced a cascade of error messages, log-in delays, and a red banner flashing “Fraud Alert.” My heart rate surged—not because I had made a mistake, but because the user interface made me feel like I had.
UX Design for Crisis Situations: Lessons from the Los Angeles Wildfires

Mar 17, 2025 | uxmatters.com | Yuri Shapochka |Pabini Gabriel-Petit

Digital tools became a lifeline. … But even with this wealth of information, confusion reigned, … cycling between multiple apps, cross-referencing sources, and second-guessing decisions. The sky over Los Angeles glowed orange as thick smoke rolled through the city. Sirens blared, helicopters circled, and streets emptied as residents scrambled to evacuate. Amidst the chaos, digital tools became a lifeline.
Designing for Patient Empowerment: Avoiding Errors in the Healthcare UX

Jan 20, 2025 | uxmatters.com | Yuri Shapochka |Pabini Gabriel-Petit

Healthcare technologies … aim to connect patients and providers, streamline care, and provide a clearer picture of a patient’s health. But … even the most innovative tools can fail their users if their design leads to frustration or missteps. Healthcare user experiences are at a crossroads. On one side is empowerment—the illumination of clear paths through confidence, knowledge, and control. On the other is confusion—a shadowy labyrinth that is fraught with anxiety and uncertainty.
A Call for True Inclusion

Nov 18, 2024 | uxmatters.com | Pabini Gabriel-Petit |Yuri Shapochka

Neurodiversity refers to natural variations in human cognition…. Designers of digital user experiences often overlook the needs of neurodiverse users. In recent years, accessibility has come to the forefront in design, with a strong focus on accommodating visual, auditory, and motor impairments. While these efforts are commendable, there is another equally critical dimension of inclusivity: neurodiversity.