Zhihan Li

Dec 8, 2024 | mdpi.com | Jian Chen |Zhihan Li |Weiwei Wang |Yi Wang

1. IntroductionThe essence of service touchpoint design is to shape the complete user behavior during activities such as daily life, work, entertainment, leisure, healthcare, or learning. This behavior encompasses several stages: the intention phase before the activity, the planning phase, the action phase, the completion phase, and finally, the evaluation phase.

May 2, 2023 | policymagazine.ca | Zhihan Li

Kevin Page with Alex Eikre and Zhihan Li Deputy Prime Minister and Finance Minister Chrystia Freeland tabled Budget 2023 in the House of Commons on March 28. With due regard to high inflation and interest rates and gloomy prospects for economic growth in 2023, Freeland tabled a fiscally modest budget focused on affordability, health and energy transition. Post-budget reaction has been mixed, and mixed is good enough in the current political environment.