Consumer Rescue

1 week ago | consumerrescue.org | Michelle Couch-Friedman

First-time cruise passengers Marisa Vacca, her husband, and toddler couldn’t wait to board Celebrity Cruises Reflection lastDecember. The family arrived in Ft. Lauderdale the night before embarkation and excitedly settled into their hotel. But then a heavily pregnant Marisa began skimming the Celebrity Cruises pre-boarding instructions, and her heart sank.

3 weeks ago | consumerrescue.org | Michelle Couch-Friedman

A Frontier Airlines passenger says his family was wrongly denied boarding their recent flight and he’s demanding compensation. But what really happened and does the airline owe him anything? Let’s find out. Last October, Alex Zhizitskiy, his wife and child planned to go to Las Vegas for a short getaway. They snagged a non-stop flight from New York City to Sin City for just $55 each on Frontier Airlines. Bizarrely, the passenger seats were priced lower than the checked-luggage on the flight.

1 month ago | consumerrescue.org | Michelle Couch-Friedman

Travelers beware: Sometimes, a travel insurance mistake isn’t fixable – no matter how much money is at stake. But what about this one? Last August, 79-year-old Martha Weisberg was happily looking forward to a scuba-diving trip in the Red Sea. The active adventurer had paid $11,540 for the 7-night group tour and $1,379 for a travel insurance policy. Most standard travel insurance policies don’t cover risky activities like scuba diving.

1 month ago | consumerrescue.org | Michelle Couch-Friedman

You’ve likely seen the video of the Carnival passengers brawling in the Galveston, Texas, cruise port this week. Sadly, that footage, which shows a large group of cruisers assaulting each other as they disembarked from Jubilee, is not particularly shocking in 2025. Unfortunately, egregiously bad behavior among cruise ship passengers is becoming more commonplace. This most recent melee comes just days after the arrest of a Royal Caribbean passenger.

1 month ago | consumerrescue.org | Michelle Couch-Friedman

Several weeks before her family’s American Airlines flight to Portugal, Ashley Macus learned there had been an aircraft change. That switch left the family of six without the assigned seats together Macus had confirmed months earlier. Most disturbingly, her two little boys, ages 7 and 8, no longer had any seats at all. American Airlines had more surprises for the mom of three, who was also traveling with her one-year-old baby.