Consumer Rescue

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Will your cruise be ruined by the bad behavior of fellow passengers?

2 weeks ago | consumerrescue.org | Michelle Couch-Friedman

You’ve likely seen the video of the Carnival passengers brawling in the Galveston, Texas, cruise port this week. Sadly, that footage, which shows a large group of cruisers assaulting each other as they disembarked from Jubilee, is not particularly shocking in 2025. Unfortunately, egregiously bad behavior among cruise ship passengers is becoming more commonplace. This most recent melee comes just days after the arrest of a Royal Caribbean passenger.
American Airlines promised me an $18,349 refund. Why did I get flight credit?

2 weeks ago | consumerrescue.org | Michelle Couch-Friedman

Several weeks before her family’s American Airlines flight to Portugal, Ashley Macus learned there had been an aircraft change. That switch left the family of six without the assigned seats together Macus had confirmed months earlier. Most disturbingly, her two little boys, ages 7 and 8, no longer had any seats at all. American Airlines had more surprises for the mom of three, who was also traveling with her one-year-old baby.
A Celebrity cruise passenger forgot her passport. FedEx made things even worse

3 weeks ago | consumerrescue.org | Michelle Couch-Friedman

As Sherry Warren and her husband prepared for their upcoming Celebrity cruise, she bought a colorful passport case. The little wallet was stylish and protective, with Radio Frequency Identification(RFID) blocking features. It would be the perfect way to carry their passports, Warren thought. And it surely would have – had she not forgotten the wallet with their passports when they left for the cruise.
Scammers Trick Consumers to Fall for Romance Scams

3 weeks ago | consumerrescue.org | Michelle Couch-Friedman

As she searched for a new job, love suddenly was in the air — or so Karen C. thought. But behind the inappropriate emails she received from her recruiter with carefully typed romantic promises lurked a scammer weaving a web of deceit. Karen couldn’t believe her luck. She thought she had found a dream job and a romantic partner, but the reality was much, much different.
Is UTOvacation a scam tour operator? This ex-customer says "yes!"

1 month ago | consumerrescue.org | Michelle Couch-Friedman

UTOvacation sold Shih (Richard) Liu and his wife a once-in-a-lifetime trip to China and Japan. But Liu, like many other customers of this particular tour operator, now says he’s the victim of a scam. Nearly a year after collecting full payment from the Lius, the company changed the contract and added new fees. The couple maintains that the tour operator pulled this bait and switch without any notification or follow-up.
This Carnival cruise ship passenger lost $3,556 to a Zelle scam

1 month ago | consumerrescue.org | Michelle Couch-Friedman

Cruise ship passengers beware: Never use Zelle to pay for a cruise, excursion or any other part of your vacation. If you do, you could end up like L. Williams, a former Carnival Cruise Line customer who got tangled up in a Zelle scam. A con artist pretending to be a cruise consultant tricked Williams into paying for a Carnival cruise with Zelle. That set off a chain reaction that left her $3,556 in debt – and banned indefinitely from the cruise line.
We were evicted from an illegal Airbnb rental! Aren't we owed a refund?

1 month ago | consumerrescue.org | Michelle Couch-Friedman

The recent LA wildfires temporarily displaced Rahul Kapur and his family and pets from their home. The Kapurs temporarily relocated to an Airbnb rental in nearby Marina Del Rey. They reserved the unit for two weeks and hoped to return home at the end of their stay. But as the fires continued to burn, it became clear that wouldn’t be possible. They were displaced again when that apartment wasn’t available beyond the original contract.
Flying to Great Britain soon? Here's how to get your UK ETA without getting scammed

1 month ago | consumerrescue.org | Michelle Couch-Friedman

Since January 8, 2025, United States citizens need an Electronic Travel Authorization (ETA) to visit Great Britain. The ETA costs about $13, and the online application process is fairly simple. But like lightning, scammers have hit the internet, with official-looking websites aimed at victimizing unaware ETA-seekers. Just as quickly, the panicked questions and complaints from confused travelers began to roll into my inbox.
Hertz says I ruined my rental car! Can I just ignore this phony $6,562 bill?

2 months ago | consumerrescue.org | Michelle Couch-Friedman

Would Hertz accuse a customer of completely ruining a rental car even if it was returned in perfect condition? According to Darleen Brazoban, the answer is yes. Brazoban says she drove a Hertz vehicle for four days last November without even the hint of a problem. When she returned the rental car to the Nashville Airport, an employee inspected it with her. He noted no damage, handed her a receipt, and Brazoban was on her way.
United Airlines canceled my flight from Iceland. Am I really owed nothing?

2 months ago | consumerrescue.org | Michelle Couch-Friedman

After United Airlines canceled Tamra McIntyre’s flight home from Iceland, she requested EU 261 compensation – around $622. In response, the airline “awarded” her just 8,000 United Airlines Mileage Plus points, the equivalent of about $108. Final answer, says United Airlines. McIntyre, unwilling to accept that answer, asked the Consumer Rescue advocacy team to investigate. United Airlines says her flight cancellation doesn’t qualify for EU 261 compensation. She says it does. Who’s right?