Consumer Rescue

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Celebrity Cruises denied boarding to a pregnant would-be cruise passenger. Here's why

3 weeks ago | consumerrescue.org | Michelle Couch-Friedman

First-time cruise passengers Marisa Vacca, her husband, and toddler couldn’t wait to board Celebrity Cruises Reflection lastDecember. The family arrived in Ft. Lauderdale the night before embarkation and excitedly settled into their hotel. But then a heavily pregnant Marisa began skimming the Celebrity Cruises pre-boarding instructions, and her heart sank.
My timeshare company offered a $2,500 buyback but never paid me!

3 weeks ago | consumerrescue.org | Michelle Couch-Friedman

You’ve probably heard about the couple jailed in Mexico after filing numerous credit card chargebacks over timeshare fees. They reversed nearly $120,000 in charges from their timeshare company and advised others how to do it too. Publicly. The couple gave their awful exit advice on a Facebook group for disgruntled timeshare owners. However, they weren’t the only ones lurking in that community.
Celebrity Cruises denied boarding to me because I'm pregnant. What now?

1 month ago | consumerrescue.org | Michelle Couch-Friedman

First-time cruise passengers Marisa Vacca, her husband, and toddler couldn’t wait to board Celebrity Cruises Reflection lastDecember. The family arrived in Ft. Lauderdale the night before embarkation and excitedly settled into their hotel. But then a heavily pregnant Marisa began skimming the Celebrity Cruises pre-boarding instructions, and her heart sank.
Frontier Airlines denied boarding to my family. How much are we owed?

1 month ago | consumerrescue.org | Michelle Couch-Friedman

A Frontier Airlines passenger says his family was wrongly denied boarding their recent flight and he’s demanding compensation. But what really happened and does the airline owe him anything? Let’s find out. Last October, Alex Zhizitskiy, his wife and child planned to go to Las Vegas for a short getaway. They snagged a non-stop flight from New York City to Sin City for just $55 each on Frontier Airlines. Bizarrely, the passenger seats were priced lower than the checked-luggage on the flight.
Here's an $11,504 travel insurance mistake you won't want to make

1 month ago | consumerrescue.org | Michelle Couch-Friedman

Travelers beware: Sometimes, a travel insurance mistake isn’t fixable – no matter how much money is at stake. But what about this one? Last August, 79-year-old Martha Weisberg was happily looking forward to a scuba-diving trip in the Red Sea. The active adventurer had paid $11,540 for the 7-night group tour and $1,379 for a travel insurance policy. Most standard travel insurance policies don’t cover risky activities like scuba diving.
Will your cruise be ruined by the bad behavior of fellow passengers?

1 month ago | consumerrescue.org | Michelle Couch-Friedman

You’ve likely seen the video of the Carnival passengers brawling in the Galveston, Texas, cruise port this week. Sadly, that footage, which shows a large group of cruisers assaulting each other as they disembarked from Jubilee, is not particularly shocking in 2025. Unfortunately, egregiously bad behavior among cruise ship passengers is becoming more commonplace. This most recent melee comes just days after the arrest of a Royal Caribbean passenger.
American Airlines promised me an $18,349 refund. Why did I get flight credit?

2 months ago | consumerrescue.org | Michelle Couch-Friedman

Several weeks before her family’s American Airlines flight to Portugal, Ashley Macus learned there had been an aircraft change. That switch left the family of six without the assigned seats together Macus had confirmed months earlier. Most disturbingly, her two little boys, ages 7 and 8, no longer had any seats at all. American Airlines had more surprises for the mom of three, who was also traveling with her one-year-old baby.
A Celebrity cruise passenger forgot her passport. FedEx made things even worse

2 months ago | consumerrescue.org | Michelle Couch-Friedman

As Sherry Warren and her husband prepared for their upcoming Celebrity cruise, she bought a colorful passport case. The little wallet was stylish and protective, with Radio Frequency Identification(RFID) blocking features. It would be the perfect way to carry their passports, Warren thought. And it surely would have – had she not forgotten the wallet with their passports when they left for the cruise.
Scammers Trick Consumers to Fall for Romance Scams

2 months ago | consumerrescue.org | Michelle Couch-Friedman

As she searched for a new job, love suddenly was in the air — or so Karen C. thought. But behind the inappropriate emails she received from her recruiter with carefully typed romantic promises lurked a scammer weaving a web of deceit. Karen couldn’t believe her luck. She thought she had found a dream job and a romantic partner, but the reality was much, much different.
Is UTOvacation a scam tour operator? This ex-customer says "yes!"

2 months ago | consumerrescue.org | Michelle Couch-Friedman

UTOvacation sold Shih (Richard) Liu and his wife a once-in-a-lifetime trip to China and Japan. But Liu, like many other customers of this particular tour operator, now says he’s the victim of a scam. Nearly a year after collecting full payment from the Lius, the company changed the contract and added new fees. The couple maintains that the tour operator pulled this bait and switch without any notification or follow-up.