Michelle Couch-Friedman
Consumer Advocate and Ombudsman Columnist at Consumer Rescue
Consumer Reporter at The Points Guy
Consumer advocate, journalist, travel writer, founder of https://t.co/VTej9opyx3 , ombudsman columnist: @thepointsguy , contributing author: @fodorstravel
Articles
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1 week ago |
consumerrescue.org | Michelle Couch-Friedman
First-time cruise passengers Marisa Vacca, her husband, and toddler couldn’t wait to board Celebrity Cruises Reflection lastDecember. The family arrived in Ft. Lauderdale the night before embarkation and excitedly settled into their hotel. But then a heavily pregnant Marisa began skimming the Celebrity Cruises pre-boarding instructions, and her heart sank.
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3 weeks ago |
thepointsguy.com | Michelle Couch-Friedman
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.
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3 weeks ago |
consumerrescue.org | Michelle Couch-Friedman
A Frontier Airlines passenger says his family was wrongly denied boarding their recent flight and he’s demanding compensation. But what really happened and does the airline owe him anything? Let’s find out. Last October, Alex Zhizitskiy, his wife and child planned to go to Las Vegas for a short getaway. They snagged a non-stop flight from New York City to Sin City for just $55 each on Frontier Airlines. Bizarrely, the passenger seats were priced lower than the checked-luggage on the flight.
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1 month ago |
consumerrescue.org | Michelle Couch-Friedman
Travelers beware: Sometimes, a travel insurance mistake isn’t fixable – no matter how much money is at stake. But what about this one? Last August, 79-year-old Martha Weisberg was happily looking forward to a scuba-diving trip in the Red Sea. The active adventurer had paid $11,540 for the 7-night group tour and $1,379 for a travel insurance policy. Most standard travel insurance policies don’t cover risky activities like scuba diving.
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1 month ago |
consumerrescue.org | Michelle Couch-Friedman
You’ve likely seen the video of the Carnival passengers brawling in the Galveston, Texas, cruise port this week. Sadly, that footage, which shows a large group of cruisers assaulting each other as they disembarked from Jubilee, is not particularly shocking in 2025. Unfortunately, egregiously bad behavior among cruise ship passengers is becoming more commonplace. This most recent melee comes just days after the arrest of a Royal Caribbean passenger.
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🙄These timeshare owners have an unusual problem —they want to stay in their contracts. So why is their timeshare company forcing them out and dragging its feet in paying the buyout? That's what #consumerrescue aimed to find out. #timeshare #CaboSanLucas https://t.co/vk9HXY50Dk
☹️⛴️This pregnant Celebrity Cruises first-time cruiser never heard about the 24-week rule... pier staff quickly filled her in -- and gave her a denied boarding card. Now what? #consumerrescue #cruisefiascos #deniedboarding #celebritycruises #cruise https://t.co/Hx139Rpl2Z
RT @thepointsguy: The Ymalay family only got as far as the airport check-in counter before their entire mission faced failure. There, Air F…