Michelle Couch-Friedman
Consumer Advocate and Ombudsman Columnist at Consumer Rescue
Consumer Reporter at The Points Guy
Consumer reporter, consumer advocate, journalist, mediator, and psychotherapist. Founder of Consumer Rescue. Ombudsman columnist at The Points Guy.
Articles
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2 weeks ago |
consumerrescue.org | Michelle Couch-Friedman
You’ve likely seen the video of the Carnival passengers brawling in the Galveston, Texas, cruise port this week. Sadly, that footage, which shows a large group of cruisers assaulting each other as they disembarked from Jubilee, is not particularly shocking in 2025. Unfortunately, egregiously bad behavior among cruise ship passengers is becoming more commonplace. This most recent melee comes just days after the arrest of a Royal Caribbean passenger.
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2 weeks ago |
consumerrescue.org | Michelle Couch-Friedman
Several weeks before her family’s American Airlines flight to Portugal, Ashley Macus learned there had been an aircraft change. That switch left the family of six without the assigned seats together Macus had confirmed months earlier. Most disturbingly, her two little boys, ages 7 and 8, no longer had any seats at all. American Airlines had more surprises for the mom of three, who was also traveling with her one-year-old baby.
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3 weeks ago |
consumerrescue.org | Michelle Couch-Friedman
As Sherry Warren and her husband prepared for their upcoming Celebrity cruise, she bought a colorful passport case. The little wallet was stylish and protective, with Radio Frequency Identification(RFID) blocking features. It would be the perfect way to carry their passports, Warren thought. And it surely would have – had she not forgotten the wallet with their passports when they left for the cruise.
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3 weeks ago |
consumerrescue.org | Michelle Couch-Friedman
As she searched for a new job, love suddenly was in the air — or so Karen C. thought. But behind the inappropriate emails she received from her recruiter with carefully typed romantic promises lurked a scammer weaving a web of deceit. Karen couldn’t believe her luck. She thought she had found a dream job and a romantic partner, but the reality was much, much different.
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1 month ago |
consumerrescue.org | Michelle Couch-Friedman
UTOvacation sold Shih (Richard) Liu and his wife a once-in-a-lifetime trip to China and Japan. But Liu, like many other customers of this particular tour operator, now says he’s the victim of a scam. Nearly a year after collecting full payment from the Lius, the company changed the contract and added new fees. The couple maintains that the tour operator pulled this bait and switch without any notification or follow-up.
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😖🦀🚑This scuba diver protected her trip with a comprehensive travel insurance policy. But after a terrible accident, the traveler's $11,504 claim was rejected. Can #consumerrescue fix this? #travelinsurance #TravelTips #michellecouchfriedman https://t.co/76fjMeERNQ
Cruise Passengers are going wild. Should you be concerned that your next cruise could be ruined by a misbehaved fellow passenger? #cruise #consumerRescue #MichelleCouchFriedman #traveltips #heretohelp #cruiseships https://t.co/bWfslhadrI
🤔🛳️Do the recent reports of cruise ship passengers gone wild make you worry about your next cruise? #consumerrescue #CruiseNews #cruise #traveltips #consumeradvocate #travelombudsman https://t.co/IpPSLtE4zp