CRM Buyer

Stay updated with the latest happenings in the rapidly evolving customer relationship management industry. Our outlet page offers detailed insights into the strategies and tools that businesses utilize to foster and reap the rewards of solid relationships with their customers.

International, Trade/B2B

English

Online/Digital

Outlet metrics

Domain Authority

Ranking

Global

#3770514

United States

#1419830

Business and Consumer Services/Marketing and Advertising

#4529

Traffic sources

Monthly visitors

Articles

CallMiner Outreach Brings AI Insight to Customer Feedback

2 days ago | crmbuyer.com | Jack M. Germain

To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform. Rather than relying solely on traditional surveys, Outreach combines insights from both unsolicited interactions, such as contact center conversations, and solicited feedback to provide a more comprehensive view of the customer experience (CX).
AI Tool From TechnoMile Helps SMBs Win Government Contracts

1 week ago | crmbuyer.com | Jack M. Germain

Amid federal downsizing and cost-cutting to curb fraud and waste, U.S. businesses face new hurdles in securing government contracts. TechnoMile’s latest product, WinIt, uses AI to help contractors boost productivity, streamline collaboration, and quickly identify and qualify opportunities to drive revenue growth.
AI-Powered CRM Strategies That Deliver Real Business Results

3 weeks ago | crmbuyer.com | Jack M. Germain

AI tools powered by high-quality data are transforming CRM into a revenue-driving engine. When marketing, sales, and service align, real ROI follows. The challenge is to provide timely and relevant messages with offers to customers in targeted campaigns. AI-powered CRM systems help marketing organizations and brands improve their customer experience (CX), and much of this is plainly visible.
Why Smart Search Matters: The Key to Higher E-Commerce Conversions

3 weeks ago | crmbuyer.com | Jack M. Germain

Online search remains a cornerstone of the digital shopping experience, yet many e-commerce sites still miss the mark — frustrating customers and driving them toward brick-and-mortar competitors. Coveo aims to change that. Its enterprise AI platform combines powerful search capabilities with generative AI to enhance every stage of the customer journey, narrowing the gap between online and in-store experiences.
Talkdesk Delivers AI to the Front Lines of Retail CX

4 weeks ago | crmbuyer.com | Jack M. Germain

Retailers are under pressure to meet customers where they are — and increasingly, that means on social media. As shoppers turn to platforms like Instagram, Facebook, and TikTok for both product discovery and customer service, companies must rethink how they engage and support buyers across these channels. Call center software firm Talkdesk is helping retailers bridge that gap.
Wildfire Systems Brings Branded Shopping Portal With Cashback Deals

1 month ago | crmbuyer.com | Jack M. Germain

Financial technology platform Wildfire Systems launched a hosted and fully managed branded shopping portal in March to complement its existing e-commerce platform. The portal features cashback, coupons, personalized deals, and retail media promotions. Wildfire’s shopping portal enables banks, card issuers, rewards services, and technology providers to launch branded, desktop, and mobile-optimized shopping sites rapidly.
AI Integration Gives CRM Users a Real-Time Advantage

1 month ago | crmbuyer.com | Jack M. Germain

CRM and customer experience (CX) vendors are retooling their platforms to better integrate with existing business applications without employees realizing they’re using generative AI-powered capabilities. This shift will improve productivity as it changes how businesses operate. As the technology becomes more embedded in daily workflows, those who fail to adopt it will be disadvantaged.
How AI-Driven CRM Cuts Costs and Boosts Engagement

1 month ago | crmbuyer.com | Jack M. Germain

Integrating CRM platforms with artificial intelligence (AI) can significantly reduce labor costs by automating repetitive tasks like data entry, lead qualification, and customer segmentation. By streamlining these functions, AI allows employees to shift their focus to more complex, high-value activities, reducing the need for a larger workforce. CRM and customer experience (CX) are closely related.
CX Is Now a Strategic Investment With AI, Real-Time Analytics

1 month ago | crmbuyer.com | Jack M. Germain

AI-driven analytics is transforming customer experience (CX) from a cost center into a strategic investment. While consumers have concerns, industry leaders increasingly see AI as essential for optimizing CX and driving revenue. A recent study by Nextiva shows that CX has transitioned away from being thought of as a cost center.
DXL Big + Tall Dresses Up Personalization With Bluecore AI

2 months ago | crmbuyer.com | Jack M. Germain

Consolidating multiple marketing technologies onto a single platform can enhance personalization at scale and better meet customer needs. That’s the strategy behind Destination XL Group’s (DXL) latest move. The big and tall men’s clothing retailer, which operates 300 U.S. stores, an e-commerce site, and a mobile app, has partnered with Bluecore to refine its CRM approach.