Digital Leaders

Digital Leaders is an online platform and in-person program designed for leaders from various sectors who are focused on achieving meaningful and sustainable digital change. In the UK, we stand out as the top digital leadership platform, offering 12 regional programs, expert insights, and networking opportunities for a fast-growing community of over 180,000 leaders from different industries.

National

English

Online/Digital

Outlet metrics

Domain Authority

Ranking

Global

#2071781

United Kingdom

#212811

Business and Consumer Services/Business Services

#2046

Traffic sources

Monthly visitors

Articles

How AI could help Childline counsellors spend more time talking to children and young people

1 month ago | digileaders.com | Andy Bell |Louise Westcott

Working with NSPCC’s Childline service has opened my eyes to a challenge that is all too common in public services and the charity sector: how to help dedicated staff and volunteers spend more time supporting service users, and less time on admin? Every year, Childline’s dedicated counsellors have hundreds of thousands of interactions with young people – through a combination of web chat, voice calls, and personal inbox messages. Each interaction must be carefully documented and risk assessed.
Standards point the way towards more systematic innovation management

2 months ago | digileaders.com | Louise Westcott |Nigel Watson |Tom Staley |Innovation Lead

Posted on 27th January 2025The pace of technological advancement today is unparalleled, with generative AI leading the charge in reshaping industries and redefining the way we work. At the recent Digital Leaders Innovation Roundtable, we explored how organisations can systematically manage innovation in this transformative era, leveraging the ISO 56000 series framework and the power of AI.
What will AI look like in 2025?

Dec 17, 2024 | digileaders.com | Louise Westcott

The Digital Leaders “State of AI Report” synthesises findings from 23 AI surveys published in 2024. It represents nearly 40,000 respondents, to identify trends, insights, and actionable priorities for digital leaders in 2025. As I come to the end of 2024, the transformative potential of AI has become increasingly evident, presenting both remarkable opportunities and significant challenges for organisations and society at large.
Don't blame AI

Dec 12, 2024 | digileaders.com | Louise Westcott

In recent years, AI has faced mounting criticism regarding its role in perpetuating bias, ethical concerns, discrimination, and privacy violations. However, I find that this narrative too often misplaces responsibility and obscures a crucial truth: AI systems are not creating these problems but rather exposing deep-seated issues that have pervaded our digital landscape for decades.
My top three ways for organisations to think about using Gen AI

Dec 12, 2024 | digileaders.com | Louise Westcott

Finding the right language to talk about a new invention is an important step to understanding it. That’s why I love Drew Breunig’s essay “Gods, Interns and Cogs”: Drew divides AI use cases into 3 buckets: Gods are the human-replacement use cases. The much hyped artificial general intelligences (AGI) that are allegedly just around the corner Interns are the copilots… Their defining quality is that they are used and supervised by experts.
Digital public infrastructure is high priority for governments worldwide

Dec 5, 2024 | digileaders.com | Dave Levy |Louise Westcott

Digital public infrastructure (DPI) describes the foundational digital capabilities nations provide to facilitate efficient and secure interactions within society, such as proving identity, paying for goods and services, proving an entitlement, or sharing data. DPI is a country’s digital backbone, rapidly enabling modern and responsive government, increasing inclusion and economic participation, and stimulating innovation across all sectors.
Poor data is holding back transparency on the reporting of public procurement

Nov 7, 2024 | digileaders.com | Robin Knowles |Louise Westcott

With the public sector spending £400Bn per annum, and the need to deliver more for less across local, regional and national government, the need to better understand how money is being spent puts good data at the heart of improving the process. Reasons for this include the ability to:Monitor procurement markets and trends: Governments can describe spending and time trends, and compare performance across entities, regions, contract types, etc.
National Digital Conference 2024 - Chair’s Blog

Oct 21, 2024 | digileaders.com | Mark Thompson |Louise Westcott

This year saw Digital Leaders convene in Salford’s Media City on a beautiful sunny autumnal day to explore the day’s theme, Public Services in the Age of AI. Our day was nicely framed by Joe Miller’s coining of William Gibson’s observation that ‘the future’s already here: it’s just not evenly distributed’. Jo’s challenge to the audience was to consider how we approach the future when it’s already here.
Navigating the challenges of AI-based risk scoring systems

Sep 26, 2024 | digileaders.com | Jonny Cooper |Propositions AI Lead |Sopra Steria |Louise Westcott

AI-based systems have become integral to various industries, particularly those that rely heavily on data-driven insights, such as finance. These systems offer significant opportunities for organisations of all sizes, and across all sectors, enabling them to harness vast amounts of data to drive innovation, optimise operations, and enhance decision-making. Many of these systems use a risk-based output approach, offering users additional insight without making decisions on their behalf.
How to improve the effectiveness of fraud management

Sep 12, 2024 | digileaders.com | Jonny Cooper |Propositions AI Lead |Sopra Steria |Louise Westcott

It’s no secret that financial crime, fraud and scams are not only a significant current problem for both firms and consumers, but one that is due to grow rapidly in the coming years. Fraud represented 40% of all crime committed in 2023 with an estimated £6.8 billion cost to society in England and Wales.