eCommerce News New Zealand

3 weeks ago | ecommercenews.co.nz | Shannon Williams

New research from Genesys has revealed a gap between consumer expectations and delivery of customer service by companies in Australia and New Zealand (ANZ). The fourth edition of "The State of Customer Experience in Asia-Pacific" surveyed more than 5,000 consumers and nearly 1,200 customer experience (CX) decision makers globally, with key findings specific to ANZ.

1 month ago | ecommercenews.co.nz | Melvin Hipolito

Google DeepMind has introduced a series of new generative media models designed to expand the capabilities available to creators across images, videos, and music, while underscoring its ongoing collaboration with professionals in creative industries. The new offerings include the release of Veo 3, an upgraded video generation model which now features audio generation, as well as Imagen 4, the latest image generation model that aims to deliver higher quality and improved typography.

1 month ago | ecommercenews.co.nz | Melvin Hipolito

A new study of Australian online shopping trends by Pattern has shown that product range, convenience, and trustworthiness are becoming key areas of competition for marketplaces as pricing pressures mount in 2025. International tariffs are causing shifts in marketplace business models, with platforms such as Temu and Shein, previously known for ultra-low prices, now increasing costs. In certain markets, the price of goods like health and beauty products has risen by as much as 51%.

1 month ago | ecommercenews.co.nz | Moritz Florian

Smart Communications has announced the recipients of its 2025 SCALE Awards, recognising organisations across Asia-Pacific for achievements in digital transformation and customer engagement. The awards were presented as part of the company's annual Innovate conference, which gathered customers, partners, and industry speakers for discussions around digital-first customer experience trends and the latest developments in its SmartCOMM and SmartIQ platforms.

1 month ago | ecommercenews.co.nz | Kaleah Salmon

Wayflyer has marked its fifth anniversary by announcing that it has deployed USD $5 billion in working capital to more than 5,000 small businesses across 11 countries. The financing platform, which focuses on providing non-dilutive funding to consumer brands, stated that since 2020, it has supported over 2,000 small businesses with more than USD $2.8 billion in capital in the United States alone.