Frost & Sullivan
Frost & Sullivan is a consulting company that offers services such as market research, analysis, growth strategy consulting, and corporate training in various industries. Based in Mountain View, California, it operates in more than 40 countries around the world.
Outlet metrics
Global
#379479
India
#81096
Business and Consumer Services/Marketing and Advertising
#215
Articles
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1 month ago |
frost.com | Adrian Drozd |Danielle VanZandt |Jarad Carleton
Another RSA Conference is done and dusted, and what an incredible week it was! The RSA Conference 2025 in San Francisco was a whirlwind of innovation, inspiration, and conversation. As always, it was a pleasure to get demos of cutting-edge technologies and meet brilliant minds from across the cybersecurity landscape. Our team met with 113 vendors in 3.5 days, making it difficult to choose what to highlight in this post. Here are a few of the key thoughts that our team all agreed were important.
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Mar 24, 2025 |
frost.com | Alpa Shah
For over a decade, the number of agents and average call handling times grew year over year. This is about to change. AI has evolved significantly over the past few years, making self-service voice and digital channels as good as or better than a live agent. According to Frost & Sullivan’s latest CX customer survey, almost half the respondents deployed conversational AI to some degree, while another 37% plan to invest in the solution over the next two years.
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Feb 24, 2025 |
frost.com | Martin Naydenov
The Growing Attack Surface: How Organizations Are Struggling to Keep Pace with Cyber ThreatsDigital transformation initiatives, such as cloud migration, remote work adoption, and IoT integration, have significantly expanded organizations’ attack surfaces. As IT complexity increases, many organizations struggle to scale security operations with their digital footprint beyond their firewall, creating blind spots that expose them to digital risks.
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Feb 5, 2025 |
frost.com | Saurabh Verma
What is the hype about Deepseek? DeepSeek, a Hangzhou-based Chinese AI company, was founded by a quantitative hedge fund company High-Flyer in 2023. The company focuses on AI research and has been building open-source large language models (LLMs) optimized for limited compute resources (combination of NVIDIA H800 and Huawei Ascend 910C chips).
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Jan 10, 2025 |
frost.com | Ankita Singh
Artificial intelligence (AI)-powered workforce engagement management (WEM) has become a non-negotiable solution for contact centers to manage and improve employee experience (EX). Amid resource pressures, businesses need creative ways to keep existing employees engaged and happy.
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