Alpa Shah
Global Vice President at Frost & Sullivan
#frost&sullivan analyst, #strategist, #technology enthusiast, writer, #digitaltransformation thought leader, event planner, educator, volunteer, and...mom!
Articles
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4 weeks ago |
kevinmd.com | Erin Paterson |Simone Phillips |Alpa Shah |Dawn Baker
This story is dedicated to all my female friends in medicine. Didi does not love her job. What started as a noble purpose of helping people made her feel as though she has become a glorified customer service representative. She focuses on her Hippocratic oath, all right. She’s an internist in her 30s, seeing about fifteen to twenty patients per day, and she’s fed up with the sense of disrespect.
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1 month ago |
frost.com | Alpa Shah
For over a decade, the number of agents and average call handling times grew year over year. This is about to change. AI has evolved significantly over the past few years, making self-service voice and digital channels as good as or better than a live agent. According to Frost & Sullivan’s latest CX customer survey, almost half the respondents deployed conversational AI to some degree, while another 37% plan to invest in the solution over the next two years.
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1 month ago |
kevinmd.com | Jawaria Suhail |Joo-Young Lee |Jinwook Park |Alpa Shah
The moment I was born, my future was decided for me—I was going to be a doctor. My mother had made up her mind, and from that point forward, my path seemed clear: medical school, residency, patient care for life. That was the blueprint. For many physicians, this is the only path we have ever known. Medicine is not just a career; it is an identity, a commitment, a calling. But what happens when that path no longer fits?
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Nov 17, 2024 |
kevinmd.com | Mick Connors |Alpa Shah |Dawn Baker |James Han Mattson
There is something strangely captivating about the RVU (relative value unit) system in medicine. It’s as if it has become our own “precious”—a golden ring that offers power and financial viability, yet comes at a great cost. Just like the One Ring in Tolkien’s The Lord of the Rings, the RVU system exerts a powerful, almost mesmerizing hold on the medical profession. It promises us control—of our practices, our autonomy, our livelihoods.
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Sep 28, 2024 |
anthrosource.onlinelibrary.wiley.com | Alpa Shah
INTRODUCTION In the last decade, decolonization has become a buzzword in many spheres of life. Decolonize the university joins decolonize the museum, decolonize the garden, and even decolonize yoga. Fevered discussions of decolonizing the social sciences and humanities are rife though it is not always clear what is being addressed.
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