Alpa Shah
Global Vice President at Frost & Sullivan
#frost&sullivan analyst, #strategist, #technology enthusiast, writer, #digitaltransformation thought leader, event planner, educator, volunteer, and...mom!
Articles
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1 week ago |
kevinmd.com | Jessie Mahoney |Alpa Shah |Dawn Baker |Casey P. Schukow
In medicine, we’ve long relied on the oxygen mask analogy to justify self-care: “Put your own mask on first before assisting others.” It’s a powerful image—but it’s not enough. Oxygen masks drop in emergencies. Putting them on is a reactive action. They keep us alive—but they don’t help us thrive. For many physicians, the oxygen mask has become the gold standard of wellness.
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1 month ago |
kevinmd.com | Preyasha Tuladhar |Alpa Shah |Dawn Baker |James Han Mattson
Today I want to speak into something we don’t talk about enough. In a world where female physicians are constantly pulled in every direction—as doctors, mothers, wives, daughters—we often forget our own personhood. Between closing charts, answering endless patient messages, kissing boo-boos, and making sure every event has the right outfit, we forget to eat, to sleep, to breathe.
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2 months ago |
kevinmd.com | Erin Paterson |Simone Phillips |Alpa Shah |Dawn Baker
This story is dedicated to all my female friends in medicine. Didi does not love her job. What started as a noble purpose of helping people made her feel as though she has become a glorified customer service representative. She focuses on her Hippocratic oath, all right. She’s an internist in her 30s, seeing about fifteen to twenty patients per day, and she’s fed up with the sense of disrespect.
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2 months ago |
frost.com | Alpa Shah
For over a decade, the number of agents and average call handling times grew year over year. This is about to change. AI has evolved significantly over the past few years, making self-service voice and digital channels as good as or better than a live agent. According to Frost & Sullivan’s latest CX customer survey, almost half the respondents deployed conversational AI to some degree, while another 37% plan to invest in the solution over the next two years.
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Mar 6, 2025 |
kevinmd.com | Jawaria Suhail |Joo-Young Lee |Jinwook Park |Alpa Shah
The moment I was born, my future was decided for me—I was going to be a doctor. My mother had made up her mind, and from that point forward, my path seemed clear: medical school, residency, patient care for life. That was the blueprint. For many physicians, this is the only path we have ever known. Medicine is not just a career; it is an identity, a commitment, a calling. But what happens when that path no longer fits?
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