Hotel Speak

Dec 9, 2024 | hotelspeak.com | Rebecca Barnatt-Smith |Rebecca Barnatt-smith

Improving the guest experience is a key priority for any hotel establishment. Most hoteliers know that happy customers mean more business, so finding new ways to upgrade your guest’s stay is always a rewarding process. Most hotels employ two key pieces of software to improve the guest experience. First up is a point of sale system (POS), used to process check-in transactions; second is a , installed to help your team manage interactions with each guest and store their data for any future exchanges.

Nov 25, 2024 | hotelspeak.com | Chris Bowling

In the last five years, there has been an unprecedented rush to new technologies in hospitality such as AI integration and fully automated customer service but often this overlooks if that is what guests want. With many of these trends only focusing on the business and operational needs of the hotelier, their implementation may not be the best thing for consumers.

Jun 3, 2024 | hotelspeak.com | Amanda Cole

Unlike traditional shoppers, travelers aren’t just seeking a product or service; they’re searching for the perfect getaway — a family vacation, spontaneous weekend escape, or an unforgettable adventure. But from the moment they begin contemplating their journey, travelers face an overwhelming array of choices. Amid the option overload, hotels and hospitality brands have a unique opportunity to guide and inspire travelers.

May 30, 2024 | hotelspeak.com | Cameron Thomas

F&B is increasingly a cost centre for hotels, steadily losing profitability since 2018. But there’s hope! Hoteliers should look beyond just the menu and decor to create a compelling F&B offeringProfitability in food and beverage (F&B) dropped by over 30% in the last five years. Operating with increasingly tight margins, many hotels can no longer support loss-making business units, yet F&B remains a pivotal service for the industry.

May 28, 2024 | hotelspeak.com | Ryan Haynes

The world of travel payments is tough, with high expectations from consumers and complex transaction requirements for B2BsTravel bookings are back. Online sales are expected to account for 76% of total revenue in the travel and tourism sector by 2028, by which time, revenue is set to reach £746.4bn (Statista). The mobile travel booking market is predicted to experience substantial growth in particular, and is expected to be worth $612.5 billion by 2031 (Research and Markets).