J Arnold & Associates

Dec 4, 2024 | jarnoldassociates.com | Jon Arnold

You may not know that I’m a market researcher by trade, and have been a practitioner for 30+ years. Most analysts do not have this skill set, and I find it a great way to enhance my thought leadership engagements. I just completed one of these with Aizan Technologies, a vendor I’ve been working with for some time. The topic was contact center queues, or in more ordinary parlance, the on-hold experience. This happens to all of us when trying to get customer service, and it usually ends badly.

Dec 4, 2024 | jarnoldassociates.com | Jon Arnold

You may not know that I’m a market researcher by trade, and have been a practitioner for 30+ years. Most analysts do not have this skill set, and I find it a great way to enhance my thought leadership engagements. I just completed one of these with Aizan Technologies, a vendor I’ve been working with for some time. The topic was contact center queues, or in more ordinary parlance, the on-hold experience. This happens to all of us when trying to get customer service, and it usually ends badly.

Oct 9, 2024 | jarnoldassociates.com | Jon Arnold

I’m overdue for an update on the 2025 edition of Future of Work Expo, so here’s the news. If the event is new to you, this is my 7th year as Chair, and my main role is to develop the program and roster of speakers for the sessions. You also need to know that Future of Work Expo is co-located - along with other speciality events - with ITExpo, TMC’s long-running communications show in Ft. Lauderdale.

Sep 27, 2024 | jarnoldassociates.com | Jon Arnold

I don’t travel overseas much, but on Monday I’m flying to London for two events. First is Focus 2024, British Telecom’s analyst event, then back again for UC Expo at the Excel Center. Will definitely be a full week, and I’ll share updates on LinkedIn as time allows.

Sep 9, 2024 | jarnoldassociates.com | Jon Arnold

I’ve been a long-time contributor to UK-based EM360, and you can see more about that here on my profile page. While you’re there, I encourage you to explore their website, which has just gone through a big refresh. My followers will know about my Watch This Space podcast, which can be picked up here on my website, along with a dedicated WTS website. While my reach is mainly North America, I now have more exposure for the EU market via EM360.