Jon Arnold

Oct 9, 2024 | jarnoldassociates.com | Jon Arnold

I’m overdue for an update on the 2025 edition of Future of Work Expo, so here’s the news. If the event is new to you, this is my 7th year as Chair, and my main role is to develop the program and roster of speakers for the sessions. You also need to know that Future of Work Expo is co-located - along with other speciality events - with ITExpo, TMC’s long-running communications show in Ft. Lauderdale.

Sep 9, 2024 | jarnoldassociates.com | Jon Arnold

I’ve been a long-time contributor to UK-based EM360, and you can see more about that here on my profile page. While you’re there, I encourage you to explore their website, which has just gone through a big refresh. My followers will know about my Watch This Space podcast, which can be picked up here on my website, along with a dedicated WTS website. While my reach is mainly North America, I now have more exposure for the EU market via EM360.

Jun 21, 2024 | bcstrategies.com | Jon Arnold |Blair Pleasant

At last week’s Interactions 2024 event in Las Vegas, NICE got to showcase its next-level approach to customer experience (CX), and if you wanted to see how AI is poised to transform the contact center, this was the place to be. While I did post regularly on LinkedIn during the event, I wanted to add a coda here about CEO Barak Eilam’s keynote, not just for how good it was, but because 2024 is his final Interactions, and I won’t be attending the EU edition next week.

Jun 12, 2024 | bcstrategies.com | Jon Arnold |Blair Pleasant

With AI moving so quickly – yet without much ROI to speak of – it’s fair to ask if we’re at the beginning or the end with this revolution. For this episode, BCStrategies' Jon Arnold and Chris Pine shared insights from recent events with Zoom and Verint – two companies going all-in with AI. Both are aiming high, solving problems that only AI can handle, and we explore the bigger picture as to whether they will succeed.

Jun 10, 2024 | bcstrategies.com | Blair Pleasant |Jon Arnold

For more than 25 years, we've been bucking Silicon Valley trends, taking our own approach to building products. Good software is a work of art, and good art takes time. Our teams spend years mastering their craft in order to deliver exceptional products that customers love. Software isn't just our paycheck: It's our passion; it's our craft. Cutting-edge technology meets timeless valuesWe believe that software is the ultimate product of the hands and the mind.