Medical Call Center News

Medical Call Center News is a bimonthly publication, released in January, March, May, July, September, and November, with distribution occurring on the first Tuesday of each publication month. For submissions, Medical Call Center News welcomes brief articles of up to 500 words, as well as news pieces no longer than 200 words, focusing on topics related to healthcare call centers and telehealth. Please note that the submission deadline is the Thursday prior to the distribution date (five days before the email goes out), but sending your contributions earlier is encouraged. To submit your news and articles, please send them as a Microsoft Word document via email.

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Articles

Best Tips to Manage Burnout and Enhance Well-being in Your Medical Call Center

Nov 3, 2024 | medicalcallcenternews.com | Peter DeHaan

By Genevieve CarrenardWorking in a medical call center is incredibly demanding, and for good reason. Staff members are the first point of contact for patients in need, handling high call volumes, triaging symptoms, and adhering to stringent compliance requirements,—all of which add layers of stress to an already high-stakes environment. The cumulative impact of these demands can quickly lead to stress, burnout, and staff turnover. What can be done to address these challenges?
After-Call Surveys: Weighing the Pros and Cons

Sep 2, 2024 | medicalcallcenternews.com | Peter DeHaan

By Genevieve CarrenardYou may have heard this at the end of a recent customer service interaction: “Please remain on the line for a brief survey.” After-call surveys are widely used in call centers, offering a range of benefits that can positively enhance service and patient satisfaction. However, call center managers must be aware of their potential drawbacks and manage them effectively. Let’s first look at how after-call surveys can play an essential role in your contact center.