North American Hardware and Paint Association

Jan 25, 2025 | yournhpa.org | Jesse Carleton

TakeawaysTrain heavily during the first few weeks a new hire is on the job, but regular training should continue long after that. Crosstrain so employees are confident about helping customers in multiple departments, which will improve customer service. The training manager must be very organized so they can keep track of learners’ progress. Training has tangible financial benefits, including increased sales and decreased turnover. Leaders must be engaged by showing they care about training.