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The SFMTA is dedicated to serving its customers. Whether you live, visit, or work in San Francisco, you are considered a customer of the SFMTA. We strive to meet the needs of all those who interact with us.

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'On Your Left' and E-Bikes: SFMTA Employees' Tips on Successful Bike Commuting

1 week ago | sfmta.com | Madhu Unnikrishnan

Half our panel swears by e-bikes. They’re a useful tool for navigating the city’s famous hills. They can be a big investment, Julia noted, but it’s possible to try one out before committing. Many local bike shops rent e-bikes to try out, and they’re available for a reasonable fee through the Baywheels bikeshare program. “We have amazing biking weather and challenging biking topography,” Michael said.
Head of the Class: Students Embrace Biking and Taking Transit to School

1 week ago | sfmta.com | Melissa Culross

Our Free Muni for Youth program helps make public transit accessible to students. And we offer extra “School Tripper” bus runs during the academic year. These help with crowding as kids head home. And Muni can be fun for young people. Wendy Yu is a student at University High School in Pacific Heights and a member of our Youth Transportation Advisory Board. She was not part of the Travel Tally but takes Muni to school from her home downtown.
Pedal Power: Celebrating Bike to Wherever Day

3 weeks ago | sfmta.com | Melissa Culross

Some people love to bike, like Lisa Charlebois, whom we met one recent morning at Brecks, a café in the Inner Richmond. If Charlebois can’t pedal somewhere, she’ll hop on Muni to get there. She hopes Bike to Wherever Day can inspire more people to try biking. “For me, it’s a part of my everyday life, but it would be great if people could see that biking can be a very viable and realistic way of getting yourself to wherever you need to go” Charlebois said. “It doesn’t have to just be recreation.
Mother’s Day Special: Moms Who Keep Us Moving

1 month ago | sfmta.com | Melissa Culross

We’ve put together a special Mother’s Day episode of our Taken with Transportation podcast. “Moms Who Keep Us Moving” showcases seven women with the agency. One of those women is Director of Transportation Julie Kirschbaum. “We have a lot of incredible SFMTA employees that are raising families,” she says in the episode. “Some on their own, some with a village.”Kirschbaum has two kids, both of whom ride Muni.
It’s Electric! City Installs First Curbside EV Chargers

1 month ago | sfmta.com | Madhu Unnikrishnan

Need to charge your EV? You can now drop by two curbside charging stations in Duboce Triangle. Photo credit: it’s electric. Residents without off-street parking will find it a little easier to charge electric vehicles (EV) after the city’s first two curbside charging stations went live last week at 55 Fillmore Street in Duboce Triangle.
Celebrating Climate Week Every Week of the Year

1 month ago | sfmta.com | Melissa Culross

We want to make electric vehicle charging more accessible in San Francisco. So, along with SF Environment, Public Works and the Public Utilities Commission, we’re bringing charging the curb. We are starting to create a network of charging stations at parking spaces throughout the city. That’s in addition to the charging stations in our garages. This pilot program will make it more convenient for people who drive EVs to charge in San Francisco.
Thank You for Making Transit Employee Appreciation Day a Success

1 month ago | sfmta.com | Madhu Unnikrishnan

We saw a boost in people riding and sending in praise – commendations – for our operators on Transit Employee Appreciation Day. Thank you for your support. March 18 this year was a banner day here at the SFMTA. It was Transit Employee Appreciation Day, and so many of you rode Muni and showed your appreciation that it’s our turn to thank you. How many? We surpassed 531,000 riders on March 18, or 35,000 more riders than our average daily March ridership.
San Francisco State Broadcasting Students Create Muni-Focused Traffic Reports

2 months ago | sfmta.com | Melissa Culross

Muni recently became an even more important transportation option. SF State used to have a dedicated shuttle that ran between campus and Daly City BART. However, that shuttle was discontinued last year. So, students, faculty and staff who take BART now count on the 28, 28R, 57 and 58 buses to get to the Daly City station. And through the Gator Pass transit program, SF State students can use their student ID to ride public transit, including Muni.
Muni Matters: Ridership on the Rise

2 months ago | sfmta.com | Erica Kato

Major companies such as OpenAI and Databricks are expanding their offices in Mission Bay and downtown. That means thousands of new employees could be commuting via Muni in the coming years. In February, San Francisco hosted the NBA All Stars and just last week, the NCAA for March Madness games. The city is also preparing to host major events like Super Bowl LX and the 2026 FIFA World Cup. Combined, these events are expected to draw hundreds of thousands of visitors to San Francisco.
Uninterrupted Mobile While You’re Mobile: Cellular Service Comes to Muni Metro

2 months ago | sfmta.com | Melissa Culross

Our riders regularly use mobile phones to work, check in with friends and family and get news and information no matter where they are. So now, they don’t have to worry about losing connection while they’re underground on Muni. All of this supports and improves our customer experience. Providing cell service underground also will help us generate revenue. This is another part of our partnership with BART.