Textline

Positive customer experiences begin with clear communication. Over a thousand businesses, regardless of their size, rely on Textline to engage with customers through a convenient and personal messaging channel. Whether you need to text for customer support, sales, logistics, or other purposes, our platform simplifies your tasks and helps your team save precious time. Say goodbye to emails, phone calls, and multiple apps.

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#341602

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#132685

Computers Electronics and Technology/Computers Electronics and Technology

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Articles

RCS marketing: What your brand should know

Oct 30, 2024 | textline.com | Alia Paavola

RCS has finally entered the (Apple) chat. In September 2024, Apple made RCS available in its iOS 18 update, bringing a more modern texting experience to users who message between Android and Apple devices. While this news is positive for the consumer experience, it raises some questions about how this new messaging protocol will change mobile marketing for businesses. In this blog, we will describe the ins and outs of RCS marketing.
RCS vs. MMS: A texting technology comparison

Oct 23, 2024 | textline.com | Alia Paavola

With Apple’s adoption of RCS, many questions about the technology and how it differs from traditional text messaging have emerged. RCS and MMS are technologies that help people message media between mobile devices. However, they do have significant differences. In this blog, we’ll specifically cover RCS vs. MMS. You’ll learn each messaging type and how RCS differs from MMS. Jump right to:What is RCS? What is MMS? RCS vs.
75 ecommerce SMS templates to copy

Sep 18, 2024 | textline.com | Alia Paavola

SMS is a powerful marketing channel for ecommerce businesses because it gives you direct access to customers on the device they use most often to make a purchase. In fact, now occur on mobile devices. Given this staggering shift to mobile commerce, SMS marketing has the power to transform marketing efforts for brands. In this blog, we will share 75 ecommerce SMS templates that online businesses can customize and send to their customers to drive mobile sales.
92 promotional SMS examples + templates for businesses

Sep 18, 2024 | textline.com | Alia Paavola

Businesses in every industry can benefit from a promotional SMS strategy. That’s because texting can help your business get marketing messages read with its impressive 98 percent open rate. Brands use promotional text messages to sell their services, products, or events to their audience. Promotional SMS is a form of digital text message marketing. Whether you want to promote a new product, share a sale, or boost event attendance, we have you covered.
45 SMS templates for customer service

Sep 16, 2024 | textline.com | Alia Paavola

Customer service involves any support you offer both existing and potential customers. This means it encompasses a wide range of communications your business will have with customers. It includes answering product questions, updating customers on their orders, solving issues, taking orders, and more. To better manage these critical conversations with customers, businesses are turning to customer service text messaging.
SMS A/B testing: The ultimate guide

Aug 28, 2024 | textline.com | Alia Paavola

If you need a strategy to help you optimize your SMS campaigns, look no further than A/B testing. By running these controlled experiments, you’ll gain data-driven insights to improve results and ensure your marketing messages resonate. ‍Let’s dive into everything you need to know to start SMS A/B testing, including what to test, how to design the test, and how to analyze results. Jump right to:What is SMS A/B testing?
Why business texts aren’t sending and how to fix it

Aug 21, 2024 | textline.com | Alia Paavola

There’s nothing more frustrating than seeing an error message when trying to send a text. You may stare at your phone or computer and wonder, why are my texts not sending? In this article, we’ll discuss 10 common reasons why your business texts won’t send and offer solutions to prevent or fix error messages. 10 common reasons your mass texts aren’t sendingHere are some of the most frequent reasons why your business texts aren’t sending to your contacts.
21 SMS marketing metrics to gauge success

Aug 20, 2024 | textline.com | Alia Paavola

Every marketer knows that data-driven decisions are the least risky. That’s why it's so critical to measure the success of your SMS marketing campaigns. But how can you do that? In this blog, we’ll describe the SMS marketing metrics you can track and analyze to help you determine engagement, revenue growth, and more.
35 car sales text message templates to boost sales

Aug 12, 2024 | textline.com | Alia Paavola

Selling a car is a challenge, especially because vehicles often come with high price tags. This means the buying process is often lengthier and requires more touchpoints. That’s where text messaging for car dealerships comes into play. It can help your business differentiate itself in a saturated market, build relationships, and ultimately boost sales. In this article, we’ll share 35 car sales text message templates and show you how SMS can speed up the car-buying process.
An overview of SMS analytics

Aug 7, 2024 | textline.com | Alia Paavola

A set of raw numbers won’t particularly help your business improve texting campaigns. Instead, you’ll need to identify patterns in the data and interpret them to show a more holistic picture. This process, called SMS analytics, helps marketing and operations teams measure the success of their SMS efforts. In this blog, we’ll discuss everything your business needs to know about SMS analytics. You'll learn its importance, what metrics to track, and best practices. Jump right to:What is SMS analytics?